Collections Specialist

A fantastic opportunity to join an expanding financial services organisation based in Slough. The role will be based in their Collections team working on early collections.

Key responsibilities

• Responsible for volume outbound and inbound calls
• Negotiate payments and arrangements on inbound and outbound telephone contacts by using the Collections system
• Ensure a high level of customer service is provided to the customer, offering them all relevant information to allow them to understand any options available to them
• Undertake all collections activities in accordance with the required regulations; ensure treating Customers fairly, Companies Policies and Guidelines laid down

Experience/skills

• Experience within a Collections, Credit Control, customer service role within a call centre environment preferred
• Intermediate Excel and Word