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Collections & Recoveries Team Manager

Collections & Recoveries Team Manager

Posted 27 February by Wolverhampton Commercial
Easy Apply Ended
£37,000 - £42,000 per annum
Wolverhampton , West Midlands
Permanent, full-time
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Posted by Wolverhampton Commercial

Team leader required to lead and manage a team of specially trained Financial Support Team Associates undertaking all aspects of Collections and Recovery activities. Providing clear direction to the team, inspiring, developing and coaching them to meet and exceed targets. Therefore if you have team leader experience gained within debt recovery or banking we want to hear from you.
In return you will receive 28 days holiday + Bank holidays, a bonus of up to 15% of your salary, a contributory pension scheme, life assurance and medical insurance.

Responsibilities will include:
Lead a team and manage operational risks within the department, efficiently and effectively to optimise business results.
Provide effective leadership, support and motivation to the team. Ensuring all staff are managed, trained, appraised and developed, setting appropriate performance objectives and reviewing these objectives in line with the performance management process.
Report on key performance and operational issues, making recommendations for improvement.
Participating and supporting new boarding projects ensuring that all aspects of Collections requirements are considered and plans in place for seamless integration.
Undertake monthly sampling in line with T&C framework to ensure good customer outcomes in line with policies and procedures and Customer Journey strategy’s.
Assist in management of complaint resolution by taking escalated calls, coaching and supporting the team to resolve complaints on the spot and ensuring that processes and timescales are adhered to where complaints are escalated to Customer Relations.
Making mandated decisions on referrals and next steps where cases are to be progressed to Litigation and Repossession or where Litigation and Repossession action is to be cancelled.
Liaise and maintain working relationships with 3rd party organisations such as Solicitors, Third Party Associates and system providers.

Experience:
  • Previous work experience in end to end Collections is essential
  • Previous Line Management in a Collections environment
  • Strong knowledge of the of professional negligence and shortfall management processes
  • Robust knowledge of the technical aspect of arrears based litigation

This is an office based role working 35 hours a week Monday to Friday

Reference: 52207678

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