Collections Executive

COLLECTIONS EXECUTIVE - CHESTER

If you are looking for a Chester based role working within a fast paced, energetic and busy team, with a whole host of benefits and an excellent salary then please read on. Our client has been established since 2014 and continue to grow in both scale and reputation. This is a customer focused role in the collections team, dealing with customers who have failed to meet their payments and offering support and guidance on a case by case basis. Full training will be provided.

WHAT'S YOU WILL WANT TO KNOW:

• Salary is competitive - up to £30,000 depending on your experience.
• Working hours of Monday to Friday between the hours of 8am and 6pm (various shifts available) On site.
• 37.5 hour working week plus 2 Saturdays (8am-12 worked from home) and paid in lieu
• 26 days holiday plus bank holidays
• Employee referral programme
• Life assurance / income protection
• Discounted gym membership
• Paid volunteer days

and many more benefits which we are happy to run through.

A SNAPSHOT OF THE COLLECTIONS EXECUTIVE'S DAY:

• Communicate with customers with open agreements who have not met their contractual payments
• Dealing with customers in an empathetic manner and treating each case individually
• Try to negotiate the best possible outcome for each customer, ideally through bringing their account up to date
• Understand the situation of each customer and ensure all previous notes are checked and communications are documented
• Be fair, calm and clear when communicating with customers and ensure that all communication is transparent and not misleading
• Work with the wider team to ensure a first class service
• Recognise any cases of vulnerability with customers

DOES THIS SOUND LIKE A GOOD FIT FOR YOU?

Please read on for the essential skills our client is hoping you will be able to showcase:

• Call Centre experience would be an advantage
• Financial services experience is highly desirable but not essential as full training will be given.
• Collections experience is not essential but you must be able to demonstrate that you can work under pressure and in a calm manner
• Exceptional communication skills and a genuine desire to help customers.
• The ability to work productively under pressure.
• Basic IT skills
• Positive attitude
• Flexible approach
• The desire to want to continue learning new products, services and developing your skills.
• Reliability and honesty are essential.
• Knowledge of regulatory processes within financial services beneficial

You may have experience in addition to this which we will be happy to discuss. If all the above aligns with your experience and you would like to learn more, we would love to hear from you.

Please send your CV and let’s discuss the role.