Collections Agent (Consumer)

Do you have a background as a Collections Agent with a passion for delivering the best service possible for your customers?

We are adding to our team of highly skilled and dedicated Collections Agents. They play a meaningful role in supporting the financial health of NHS organisations by supporting customers on their overdue accounts and ensuring timely payments, all whilst providing outstanding customer service.

With the growth and improvement plans for this year and beyond, there is plenty of opportunity for the right person to develop their talents and their career, supported by the department’s training and development during their employment!

To facilitate your initial training and support, new starters will need to be on site Monday to Friday for approximately the first 6 weeks.

Once you have settled in your new role, you will be based from home Tuesday to Friday and join the team each Monday, in our modern office environment in Leeds, with ample free parking and onsite refreshments provided.

What you'll be doing:

• Build relationships with customers and support them to recover missed payments
• Resolve general invoice queries over the phone and via email
• Assessing each debtor’s circumstances, resulting in a fair and amicable outcome
• Creating appropriate repayment plans to help customers clear their outstanding debt
• Collaborating with our clients to resolve any disputed invoice queries
• Completing administrative tasks such as running reports on ledgers

What you’ll bring:

• Previous experience in FCA regulated collections or accounts receivable environment
• Strong communication skills, with the ability to handle difficult conversations tactfully
• A passion and enthusiasm for delivering a high quality of customer service
• High attention to detail and accurate administration skills
• Proficiency with MS Excel

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full-time, Permanent
Location: Leeds
Security Clearance Level: DBS
Internal Recruiter: Mark
Salary: £25000 per annum
Benefits: 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams’ expertise, in-depth understanding of the NHS, and commitment to service excellence.

We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.

Would you like to join us on our journey?

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.

If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.