Collection Sales Agent

Collection Sales Agent

This is a full-time, hybrid role (generally 3 days in the office, 2 from home), 37.5 hours a week, working shifts between 8.30am and 7pm Monday to Friday (with an occasional Saturday morning shift)

The salary is £21,700 and with overtime has a realistic earning potential of £32,000

• We are specialists in the recovery of outstanding parking charges
• Modern organisation that delivers excellence to customers and clients
• Using technology and people to transform the resolution of outstanding debts
• Rapidly growing organisation offering opportunities to all our team
• Excellent staff retention and ongoing development

What is the role?

• Resolving low value outstanding parking charges from individuals
• Predominantly dealing with inbound calls with first call resolution
• Managing difficult conversations in a sensitive and professional manner
• Entering accurate records of customer interactions
• Following processes and guidelines to deliver great service
• Achieving personal and team targets in a contact centre environment
• Delivering or developing your skills with multi-channel communication
• Day to day handling of multi-channel communication

Is this you?

• Looking for that opportunity with an industry leading business to build a career
• Previous experience within an internal sales or collections role
• Excellent telephone manner with the ability to positively resolve situations
• Keen to excel in a great work environment
• Confident in your ability to achieve realistic targets and benefit financially
• Strong work ethic and happy to work on your own initiative

The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made

Please apply to find out more