Collection Sales Agent
Collection Sales Agent
Collection Sales Agent
This is a full-time, hybrid role (generally 3 days in the office, 2 from home), 37.5 hours a week, working shifts between 8.30am and 7pm Monday to Friday (with an occasional Saturday morning shift)
The salary is £21,700 and with overtime has a realistic earning potential of £32,000
- We are specialists in the recovery of outstanding parking charges
- Modern organisation that delivers excellence to customers and clients
- Using technology and people to transform the resolution of outstanding debts
- Rapidly growing organisation offering opportunities to all our team
- Excellent staff retention and ongoing development
What is the role?
- Resolving low value outstanding parking charges from individuals
- Predominantly dealing with inbound calls with first call resolution
- Managing difficult conversations in a sensitive and professional manner
- Entering accurate records of customer interactions
- Following processes and guidelines to deliver great service
- Achieving personal and team targets in a contact centre environment
- Delivering or developing your skills with multi-channel communication
- Day to day handling of multi-channel communication
Is this you?
- Looking for that opportunity with an industry leading business to build a career
- Previous experience within an internal sales or collections role
- Excellent telephone manner with the ability to positively resolve situations
- Keen to excel in a great work environment
- Confident in your ability to achieve realistic targets and benefit financially
- Strong work ethic and happy to work on your own initiative
The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made
Please apply to find out more
Required skills
- inbound
- customer support
- collections
- Customer service
- communication skills
- outbound
- complaints handler
Reference: 52273235
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