Clinical Services Manager

CLINICAL SERVICES MANAGER

FINSBURY PARK

PERMANENT ROLE, SALARY £40K PRO-RATA FOR 21 HOURS PER WEEK, WITH OCCASIONAL OUT-OF-HOURS WORK PLUS BENEFITS

Our clients are a charity offering counselling and psychotherapy for the Irish community in Britain and they now require a Clinical Services Manager to join their team.

Purpose of Post

To oversee and manage the Group’s services. To take lead responsibility for either London/National or Birmingham/Network.

Main Responsibilities

• To provide clinical management for the Group’s service and the Group’s network of therapists nationwide
• To manage the client journey from referral to allocation for new clients including oversight of assessments and allocations
• To act in the role of senior therapist in the service, providing case consultation if required
• To support and oversee the therapist teams delivering the services, ensuring compliance with the Group’s clinical policies and procedures
• To work as part of the Clinical Management Team.
• To take lead responsibility for and area of development as determined by the Clinical Director.
• To foster and maintain excellent working relationships with partner agencies
• To ensure effective outcome measurement within all services
• To consult with partners and service users to deliver greater access to therapy services, in line with the Group’s current strategic aim.
• To support the Chief Executive and Clinical Director in the development of the Group and, where appropriate, promote and represent the organisation externally at inter-agency and clinical meetings.
• To attend meetings as required including clinical team meetings and managers’ meetings.
• To work with the Clinical Director on recruitment of therapists and clinical professional development
• To attend supervision with a supervisor appointed by the Group

Duties

Clinical:

• To triage new referrals to the service
• To oversee the assessment and allocation of all new clients including liaison with the therapist team conducting assessments
• To work closely with the Clinical Administrator who leads on the administration of the clinical service
• To act as a first point of contact for clients and other people in distress contacting the organisation.
• To keep up to date with developments in the field of psychotherapy, and ensure clinical services are delivered in accordance with best professional practice
• To undertake clinical risk assessment and risk management
• To provide clinical cover within the service as required

Management Oversight of services:

• To be responsible for the day-to-day clinical management of the Group’s services;
• To support and manage your designated clinical team, acting as the first point of contact for queries from therapists delivering these services.
• To work with the clinical administrator regarding referrals and allocations of clients
• To ensure that outcome measures (CORE-OM) are completed for all clients
• To build positive relationships with all outreach partner sites.
• To conduct regular reviews with therapists and host agencies including visits to outreach sites.
• To ensure compliance with the Group’s clinical policies such as those on client attendance, CORE outcome evaluation, client contributions and client records, pro-actively addressing issues arising
• To foster positive clinical working relationships with partner agencies and funders
• To carry out such other duties within the scope of the post as may be requested by the Clinical Director
• To induct new team members including ensuring that they are familiar with the Group’s clinical policies and procedures
• Managing the work of the assessing psychotherapist(s) in the service
• To work with the Clinical Management Team on the development of new clinical policies and procedures.

Service Development:

• To work with the Clinical Director, the Clinical Manager and the CEO to develop the Group’s services
• To attend meetings with stakeholders and organise and facilitate consultation events
• To publicise the services offered
• To be involved in the recruitment and induction of therapists to deliver services
• To assist the Clinical Director and CEO in meeting and reporting to funders

Administration/ IT

• To maintain excellent accurate written up to date records of all work
• To contribute to reports for Trustees and funding bodies.
• To have excellent working knowledge of MS suite of tools including Outlook, Word, Excel, Zoom, and Teams

Organisational/ Management

• To attend fortnightly clinical management supervision meetings with the Clinical Director and the Clinical Services Manager
• To attend weekly staff team meetings
• To attend monthly Supervisors’ meetings
• To attend monthly line management meetings with the Clinical Director
• To attend supervision with a supervisor appointed by the Group
• To attend bi-monthly clinical team meetings
• To assist with planning and to attend and contribute to CPD sessions arranged by the Group when requested

Other tasks

• To assist the Clinical Director and CEO in the preparation of reports to funders.
• To attend fundraising events on occasion when requested by the CEO

Qualifications & Training

• Full membership, registration and accreditation with UKCP, BPS, BPC and/or BACP
• Minimum of three years’ post-qualification experience.
• Evidence of continuing professional development as recommended by the relevant professional body

Should you be interested in this excellent Clinical Services Manager opportunity, please forward your CV to Anna Maguire.

Whilst we will endeavour to contact you following your response, occasionally due to the high volume of applications this cannot always be possible and we are only able to contact shortlisted candidates. We will keep your details on file and may contact you with future opportunities.