Clinical Governance Officer

The Role

Express new ideas, take initiative and save lives. Others talk about being brave, at IC24, we’re made that way.

From providing high quality integrated urgent care for over six million people, to thinking of innovative solutions for our patients - every role at IC24 is made to be brave.

Are you passionate about improving patient care and ensuring high standards in healthcare? Join our dynamic Primary Care Quality team as a Clinical Governance Officer! We're seeking an enthusiastic and detail-oriented professional to play a key role in supporting our mission to deliver excellence in healthcare.

Key Responsibilities

• Complaint Coordination & Governance Guidance: Act as the first point of contact for complaints, incidents, and risk queries, providing support and guidance to the Quality team.
• Data Management & Reporting: Lead the development and implementation of communication and data management systems for the Primary Care Quality team. This includes record-keeping, reporting, and providing effective assurance of compliance.
• Supervision of IT Support Systems: Oversee the Ulysses system for Clinical Governance management, designing and providing reports on incidents, complaints, and risks. You'll also monitor action plans, alerting managers about upcoming deadlines or overdue tasks.
• Complaint Response & Investigation: Investigate, collate, and format complaint responses on behalf of key stakeholders, including the Primary Care Quality Manager, Primary Care Medical Director, and Head of Primary Care.
• Analysis & Trend Monitoring: Analyse complex complaint, risk, and incident information to identify trends and alert senior staff to any urgent actions required due to patient or staff harm.

About the Role

As a Clinical Governance Officer, you'll be at the forefront of our quality improvement initiatives. This hybrid role, based in Ashford, Kent, offers flexibility in working arrangements. You will work closely with the Primary Care Quality team, providing essential support in complaints handling, incident investigation, RFI/DSAR requests/admin, clinical audit administration, and patient satisfaction. You'll also contribute to the development of key policies and procedures that guide our operations.

Who are we?

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary

care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

Location Ashford, Kent (Hybrid working available)

Hours Available 37.5 hours per week

What’s in it for you: -

• £25,000 - £28,000 depending on experience
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Free membership to our reward and discount platform
• Access to Blue Light Card and other NHS Discount Schemes

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory standard DBS disclosure and two references.

Closing date: 1st of May 2024

We celebrate brave ideas and brave people.

We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups.

If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team.