Client Support Advisor

Job Title: Client Support Advisor

Hours: 40 hours per week > **5 day working week on a rota basis- Monday to Saturday** Applications for part-time and flexible hours positions also considered

Location: Crown Road, Enfield, LONDON EN1 1TG

Package: Competitive Salary & Staff benefits, depending on experience

Leave: 21 days paid holiday per annum plus Bank Holidays > rising to 26 days after 5 years' service

JOB DESCRIPTION:

Core Roles:

• Provide an excellent standard of customer service and care to all our customers with patience and empathy
• Perform and co-ordinate administrative and scheduling duties
• Work with other team members to ensure that that they are performing their allocated roles
• Collaborate in service improvement and development
• Assist with all customer facing / product advice / operational aspects of the showroom as required
• Ensure that the showroom is kept to the correct standards

Personal Specification:

• Strong team player
• Excellent organisational skills
• Excellent computer skills
• Excellent interpersonal skills, with customers and other staff members
• Good verbal skills and a polite manner with customers and staff
• The ability to learn and adapt to a changing environment
• Good numerical skills
• Prior retail or healthcare experience not required as full training will be provided
• Be prepared to undergo a DBS check

Career Progression

• There are great opportunities to develop new skills to take on more responsible and complex roles within the team

FORTUNA BAMBACH is an independent and friendly family-run company whose principle activity is the provision of specialist equipment to enable our clients to lead a more independent lifestyle. We help people with health needs, either directly or in collaboration with health and care professionals.

To enable this we are comitted to a constant programme of change and improvement, using state-of-the-art systems and software. We have ambitious growth targets for the next 5 years, with exciting new projects planned and are looking for someone to join us at this important time!

Operating form London's largest independent living centre, our activites include:

• We are the official UK distributor for Bambach saddle seats
• A large showroom selling products to the public
• Consultative assesments in collaboration with the NHS, social services, charities and the care sector
• On-site training, providing specialist courses for the public and healthcare professionals
• Servicing and testing of equipment