Client Success Manager - Payment Industry

Client Success Manager needed for this market leading Fintech in the Payments Industry. They need to find an experienced and motivated Client Success Manager to join a dynamic team and be responsible for developing and maintain strong relationships with their clients in the payment space.

Responsibilities are broad and will include a good mix of:

• Client Relationship Management - developing and maintaining strong, lasting relationships with clients in the payments industry, acting as the main point of contact and anticipating and addressing client needs to enhance the overall experience.
• Client Onboarding and Training - leading the onboarding process for new clients ensuring successful implementation of the solutions and providing training and support to clients.
• Account Growth and Retention - identify opportunities for upselling and cross-selling additional product and services to existing clients and collaborating with the sales team to develop strategies for account expansion.

The right candidate will have a proven track record in the payment industry in a client facing role, with a strong understanding of payment processing systems, technologies and industry regulations combined with exceptional communication skills and a real passion for driving client success.

To discuss the role in confidence and in detail, please get in touch ASAP.