Client Services - Team Leader

This is a rare opportunity to join one of the UK’s foremost vehicle rental specialists and deliver an important element of our sales approach, supporting our aim to maximise the growth and profitability of the business.

We are currently seeking a dedicated and experienced Client Services Team Leader to support and guide our dynamic team on a daily basis. The successful candidate will play a pivotal role in ensuring the efficiency and productivity of our Client Services Team while upholding best practices and high standards. Reporting directly to the Client Services Manager, this role will involve managing and administrating systems to achieve optimal performance and providing support for team members' professional development. 

What’s in it for you?

Salary- Up to £36,000 per annum depending on experience and specialist knowledge.
Annual leave- 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday!
Pension- 5% Employer Contributions. 
Financial Benefits- save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few).
Lifestyle & Wellbeing Benefits- discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.
Motoring Benefits- access to an employee vehicle-leasing scheme, free motor accident assistance, discounted vehicle repairs and discounts on weekend vehicle hire and van hire.

Role responsibilities

• Provide effective day-to-day support and motivation to the Client Services Team in line with the objectives set by the Client Services Manager.
• Ensure timely completion of daily and weekly tasks by direct reports within agreed timescales.
• Create and distribute a Monthly Performance report to the Client Services Manager, addressing any issues or concerns early to avoid disruption.
• Identify key areas for efficiency and improvement within the department and report findings to the Client Services Manager.
• Foster strong, motivating relationships with all stakeholders, including sales areas and senior management.
• Encourage and train individual team members in career development, enabling them to realise their potential.

About you

• Firstly, you have built your success on great relationships – whether a colleague or a customer, you understand what is important to those you speak with and meet.
• You have the ability to set clear measurable objectives and provide constructive feedback.
•  You have common sense, commercially minded business approach – you can use MI and business intelligence to identify opportunities to strengthen relationships and maximise profitability.

• You get involved in every part of the business – you take pride in understanding exactly what makes your business tick and lead by example, setting high standards.
• You have a well-planned and creative approach to solving problems – you care about your customer and can quickly understand issues and solutions. 

About us

Part of Redde Northgate plc, Northgate Vehicle Hire has grown to become the UK’s largest B2B light commercial vehicle rental provider. We’re here to keep people and businesses moving, that’s what we do. Whether that’s by renting one of our cars or vans, managing a customer's fleet, servicing, and repairing their vehicles, assisting with insurance, helping to deal with the consequences of an accident, or selling off unwanted fleet.  With the best people and businesses in the industry within our Group, no one else can do what we do!

Be part of the future of vehicle rental

If you would love to be a part of our amazing Client Services Team we encourage you to find out more. Apply today!