Client Services Administrator

Are you looking for a new opportunity to work in an organisation that prides itself on customer experience?

Perhaps you are looking for a team culture that focuses on the future and the opportunity that comes with the ever-developing business landscape.

If you are an experienced Client Services Administrator and have a passion for excellent customer service, we want to hear from you!

The Client Services Team underpin everything our clients organisation does, and they are critical to creating the right impression of the business both directly in the everyday contact they have with customers. They are a fundamental function in providing quality support to others in the financial practice.

As a key member of the Client Services Team, the successful Client Administrator, has the following areas of responsibility:

• Managing the switchboard.
• Undertaking front of house duties, which includes greeting clients and visitors and arranging refreshments.
• Managing the receipt of and liaising with clients in relation to planning for the subsequent collection of records and information.
• Managing the stock of office stationery and liaising with suppliers.
• Updating and maintaining information stored in the business database.
• Dealing with both incoming and outgoing post, including the scanning of documents where appropriated.
• Visiting the bank, on a weekly basis on behalf of the firm.
• Organising events and team socials activities, including booking transport and liaising with venues.
• Supporting other members of the team as appropriate.

Our ideal candidate will be:

• Be competent in Microsoft applications including Word and Excel.
• Be committed to delivering a high standard of service to our clients.
• Have clear verbal and written communication skills.
• Demonstrate accuracy and attention to detail.
• Be well-organised, able to manage own workload and work to deadlines.

Benefits

• Competitive salary, based on experience.
• Flexible working arrangements.
• Privately managed pension scheme (following your satisfactory completion of our probationary period).
• Life assurance cover.
• Private healthcare scheme.
• Health care benefit package.
• 22 days’ annual leave plus statutory holidays.
• Permanent, full time position.
• Modern, air conditioned offices.
• Recreational facilities including employee break area, complete with games machine and pool table.
• Free parking.
• Fantastic location with plenty of local amenities on the doorstep.
• Regularly organised social events.
• Scope for development and progression