Client Services Account Manager
Our client, a leading B2B information and technology organisation with a global presence, is seeking a dynamic and experienced individual to join as a Customer Success Manager.
Role Overview:
As a Customer Success Manager, you will have a portfolio of client accounts within a defined territory. Your primary responsibility will be to deliver exceptional service to clients, guiding them through a comprehensive 360-degree service schedule aimed at maximising growth opportunities across their suite of products. Your ultimate goal will be to ensure the renewal of services for each client.
Key Responsibilities:
- Understand and align with customer strategy and objectives relevant to the portfolio.
- Achieve monthly revenue targets on account renewals.
- Proactively identify and pursue growth opportunities within your portfolio of accounts.
- Maintain a robust pipeline of portfolio opportunities to achieve growth targets.
- Effectively manage customer contact levels through organised diaries.
- Conduct Teams meetings with customers for account reviews and renewals.
- Ensure all customer requests, requirements, queries, and training needs are met promptly and efficiently.
- Provide valuable feedback from customers to the business.
- Accurately log all interactions on the internal CRM system.
- Communicate product updates to customers as necessary.
- Participate in training and take ownership of personal development.
- Collaborate with colleagues and provide assistance when necessary.
- Represent the company in a professional manner at all times.
Required Skills and Experience:
- Previous experience in a similar role is essential.
- Excellent customer service skills with a proven track record.
- Strong determination to exceed sales targets and objectives.
- Proficient in objection handling.
- Self-motivated with excellent attention to detail.
- Strong administrative, planning, organisation, and time management skills.
- Capable of working under pressure to tight deadlines.
- Takes responsibility for actions and commitments.
Benefits:
Generous holiday allowance with incremental increases.
Hybrid working model with the option for remote work 2 days per week .
Job Type: Full-time
Salary: £26,500.00-£40,000.00 per year
Benefits:
- Company pension
- Employee discount
- Life insurance
- On-site parking
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
Education:
- A-Level or equivalent (preferred)
Experience:
- Account management: 1 year (preferred)
- sales: 1 year (preferred)
Required skills
- B2B
- CRM
- Sales
- Strategy
- Technology
Reference: 52351237
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