Client Services Account Manager

Our client, a leading B2B information and technology organisation with a global presence, is seeking a dynamic and experienced individual to join as a Client Services Account Manager.

Role Overview:

As a Client Services Account Manager, you will be entrusted with a portfolio of client accounts within a defined territory. Your primary responsibility will be to deliver exceptional service to clients, guiding them through a comprehensive 360-degree service schedule aimed at maximising growth opportunities across their suite of products. Your ultimate goal will be to ensure the renewal of services for each client.

Key Responsibilities:

• Understand and align with customer strategy and objectives relevant to the portfolio.
• Achieve monthly revenue targets on account renewals.
• Proactively identify and pursue growth opportunities within your portfolio of accounts.
• Maintain a robust pipeline of portfolio opportunities to achieve growth targets.
• Effectively manage customer contact levels through organised diaries.
• Conduct Teams meetings with customers for account reviews and renewals.
• Ensure all customer requests, requirements, queries, and training needs are met promptly and efficiently.
• Provide valuable feedback from customers to the business.
• Accurately log all interactions on the internal CRM system.
• Communicate product updates to customers as necessary.
• Participate in training and take ownership of personal development.
• Collaborate with colleagues and provide assistance when necessary.
• Represent the company in a professional manner at all times.

Required Skills and Experience:

• Previous experience in a similar role is essential.
• Excellent customer service skills with a proven track record.
• Strong determination to exceed sales targets and objectives.
• Proficient in objection handling.
• Self-motivated with excellent attention to detail.
• Strong administrative, planning, organisation, and time management skills.
• Capable of working under pressure to tight deadlines.
• Takes responsibility for actions and commitments.

Benefits:

• Generous holiday allowance with incremental increases.
• Hybrid working model with the option for remote work.
• Early finish option on Fridays.
• Additional day off for birthdays.
• Long Service Awards.
• Life assurance and group personal pension plan.
• Employee Assistance Programme.
• Employee retail discount scheme.
• Eye-care vouchers and discounted gym membership.
• Bike to work scheme and free parking.
• Additional holiday purchase scheme.
• Volunteering days.
• Ongoing development and support.
• Friendly and relaxed office environment.
• Regular business and department social events.
• Working Hours: Monday to Friday, 8:30 am to 5:00 pm.

To apply:

Contact David Mason at Greys Specialist Recruitment