Client Service Advisor - Banking
Client Service Advisor
Contract - 6 months view to extend
Rate: £150 - £180 per day via Umbrella
Location: London Hybrid working model
Our Global banking client is looking for a Client Service Advisor responsible for being the primary contact for telephone and email requests including technical support for their banking clients relating to Cash Management and Debit/Charge Card related products.
Responsibilities
- Front line support, via email and telephony, navigating all internal partnerships and activities throughout the enquiry to deliver an accurate and timely service.
- Provide real-time technical support, to our clients, for all online payments and card channels.
- Form strong client relationships through regular verbal communication, understanding our client's business and priorities.
- Client advisory through proactive analysis, identifying operational efficiencies, repair reduction and self-service opportunities.
- Tailoring your service approach according to client needs to influence positive 'client satisfaction' survey responses.
- Prompt hand-off to the complaints team of any customer driven complaint received.
Experience needed:
- Strong experience in banking or card operations, or a prior client facing role.
- An understanding of cash management, payment clearings and/or corporate card programs.
- Strong interpersonal, analytical, problem solving, organisational, prioritisation, decision-making, and conflict resolution skills.
- Excellent communication abilities, including strong written and verbal skills, and the ability to explain complex issues and convey information, both internally and externally, in an articulate and professional manner.
- Adept at understanding and interpreting simple to moderately complex client inquiries.
- Able to recognise and escalate key operational risks facing clients and the company.
- Team player, partnering with various teams and verticals, from Operations, through to Product and the Front Office teams, to provide a seamless delivery to the client.
If you have the above experience please submit your CV Immediately
...
Reference: 52348316
Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.
Report this jobNot quite what you are looking for? Try these similar searches
Replace a job alert
Replace a job alert
Get Job Alerts straight to your inbox
"Office Assistant jobs in London"
Your Job Alert has been created and your search saved.
'Saved search name'