Client Service Advisor - Banking

Client Service Advisor

Contract - 6 months view to extend

Rate: £150 - £180 per day via Umbrella

Location: London Hybrid working model

Our Global banking client is looking for a Client Service Advisor responsible for being the primary contact for telephone and email requests including technical support for their banking clients relating to Cash Management and Debit/Charge Card related products.

Responsibilities

• Front line support, via email and telephony, navigating all internal partnerships and activities throughout the enquiry to deliver an accurate and timely service.
• Provide real-time technical support, to our clients, for all online payments and card channels.
• Form strong client relationships through regular verbal communication, understanding our client's business and priorities.
• Client advisory through proactive analysis, identifying operational efficiencies, repair reduction and self-service opportunities.
• Tailoring your service approach according to client needs to influence positive 'client satisfaction' survey responses.
• Prompt hand-off to the complaints team of any customer driven complaint received.

Experience needed:

• Strong experience in banking or card operations, or a prior client facing role.
• An understanding of cash management, payment clearings and/or corporate card programs.
• Strong interpersonal, analytical, problem solving, organisational, prioritisation, decision-making, and conflict resolution skills.
• Excellent communication abilities, including strong written and verbal skills, and the ability to explain complex issues and convey information, both internally and externally, in an articulate and professional manner.
• Adept at understanding and interpreting simple to moderately complex client inquiries.
• Able to recognise and escalate key operational risks facing clients and the company.
• Team player, partnering with various teams and verticals, from Operations, through to Product and the Front Office teams, to provide a seamless delivery to the client.

If you have the above experience please submit your CV Immediately

...