Client Onboarding Specialist

• Annual Salary: £27k+ (depending on experience)
• Location: Swindon
• Job Type: Full-time (potential for hybrid working after training)

We are seeking a proactive Client Onboarding Specialist to join our team. The ideal candidate will be responsible for facilitating a smooth onboarding process for clients, actively seeking client feedback to enhance system performance and functionality, and ensuring effective system performance in collaboration with management and developers.

• Liaise with clients to facilitate a smooth onboarding process to the database.
• Actively seek and evaluate client suggestions to enhance performance and functionality.
• Collaborate with management to ensure systems are performing effectively and efficiently.
• Maintain open communication with developers to keep database modifications on schedule.
• Develop and implement systems for onboarding clients, including tracking users, receiving feedback, providing help-desk support, managing user accounts, handling invoicing, and ensuring quality control.

• Strong interpersonal and communication skills to effectively liaise with clients, management, and developers.
• Experience in client onboarding processes and database management.
• Ability to gather and interpret client feedback to improve service delivery.
• Competence in developing systems for user management and quality control.
• Proven track record of managing multiple tasks with a high degree of accuracy and attention to detail.

• Competitive salary based on experience.
• Office-based role with the possibility of hybrid working once fully trained.
• Opportunity to work in a collaborative environment with a focus on continuous improvement.

If you are interested in the Client Onboarding Specialist position and have the required skills and experience, please submit your CV and cover letter. We look forward to reviewing your application. Please note that the email address provided for applications has been removed to protect privacy.