Client member services advisor

An exciting opportunity for Member Services Representatives to join the customer service department in the insurance industry. This permanent position is based in Stockport, focusing on providing exceptional customer service to a range of clientele members.

Client Details

This firm is a well-established entity in the insurance industry with a strong team of over 100 employees. They are renowned for their commitment to customer satisfaction and have a significant reputation nationwide. The company boast a strong portfolio of private & public customers, & provides a wide range of tailored services.

Description

Key responsibilities consist of:

• Handle member queries and concerns professionally and efficiently.
• Maintain accurate member records and documentation.
• Take ownership of member concerns and actively seek solutions to ensure their satisfaction.
• Resolve member queries according to internal guidelines and procedures.
• Responsive email writing & communication directly with numerous client cases.
• Conduct outbound calls to members as required.
• Provide exceptional customer service at all times.
• Maximise sales opportunities by educating both current and prospective members on how plans can positively impact them and their families.
• Handle all member inquiries promptly and adeptly.
• Contribute positively to the customer service team and work well in a team environment.
• Stay updated with the latest products and services in the insurance industry.
• Adhere to company policies and regulations at all times.
• Collaborate closely with fellow services colleagues to maintain consistent and seamless support.
• Identify opportunities for improving member experience and satisfaction.

Profile

A successful 'Member Services Representative' should have:

• A solid background in customer service, preferably within the insurance sector.
• Excellent communication and interpersonal skills.
• Proficiency with customer relationship management (CRM) software.
• A commitment to providing exceptional customer service.
• Strong problem-solving skills and the ability to handle difficult situations.
• A keen eye for detail and the ability to manage multiple tasks simultaneously.

Job Offer

• A competitive salary range of £23,200 up to £25,200 per year.
• A supportive and friendly work environment.
• Opportunities for professional growth and development within the insurance industry.
• A convenient location in the heart of Stockport.
• Hybrid working.
• Private healthcare.
• Pension contribution.
• Flexible working patterns & shifts.