Client Manager (12 Month FTC)

What We'll Bring:

TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.??

What You'll Bring:

We’re looking for a Client Manager (Account Executive - 12 Month FTC - Maternity Cover) to join our growing Consumer Interactive team where you’ll learn and help to manage the delivery of client solutions translating customer requirements into executable project plans, physical deliverables, client relationships and monitoring service delivery.

• Provide a high-quality account management, delivery and issue resolution interface between the Client and the internal business units within TU to maintain an effective partnership relationship

• Pro-actively support the Consumer Interactive Go To Market team to maximise business opportunities for existing clients

• Pro-actively support Consumer Interactive Identity Protection and Breach support team with on-boarding of new clients, set up of breach services and attendance to industry events.

• Coordinate and integrate product and service requirements across multi-functional teams to successfully deliver client requirements.

• Manage standard on-boarding of new clients.

• Co-ordinate client Monthly Business Reviews, reporting on product performance against including SLA’s.

• Liaise with internal teams to investigate and resolve escalated consumer queries.

• Complete regulatory oversight on our partners to ensure operating in line with our requirements.

• Support internal teams with user access management to internal admin products and complete regular user access audits.

• Coordinate and issue client communications regarding product or service maintenance/updates.

• Develop a strong personal network of contacts to continually be aware of the market, both clients and competitors, and provide voice of customer feedback into TU.

Impact You'll Make:

At TransUnion you will be joining a friendly, forward thinking global business.

As well as an excellent salary and bonus our benefits package comes with:

We’re happy to talk flexible working. We operate a hybrid model allowing you to explore the balance of work and hours from home and/or from our offices in Leeds or London.

As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:

26 days’ annual leave + bank holidays (increasing with service)

• Global paid wellness days off + a bonus day off to celebrate your birthday

• A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan

• Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools

• Access to our diversity forums and communities so you can get involved in causes close to your heart

TransUnion - a place to grow:?

If there’s something on the list of essential / desirable skills that you can’t quite tick off, don’t let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful.

We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together.

Flexibility at TU:
We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you.

Additional support:
At TransUnion, we’re committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us, you’re not just joining a team, you’re becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting us via email (Please see full ad on our company website by tapping APPLY).

We do not accept any unsolicited CV’s from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance.

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