Client Liaison Executive

Client Liaison Executive

1 Year Fixed Term Contract (could lead to permanent)

Theale, Berkshire

Our client is the leading service provider of Managed Equipment Services (MES) for the NHS and the private health sector in the UK. They are currently looking for a Client Liaison Executive to join their bid/tenders/projects team on a 1 year fixed term contract (could lead to a permanent role) based in Theale, Berkshire.

To be considered for this role you must have strong presentation, communication administration and organisation skills with a keen eye for detail and advanced knowledge in Microsoft Office applications.

You are also required to have 2 -3 years UK based work experience for this role.

Purpose of the Role

• Support the allocated business area in achieving budgeted growth and ensuring all records including the customer relationship management system is maintained and up to date
• Delivery of bids and projects on time and to quality in adherence with Customer essential requirements.
• Meeting with customers, which may include face-to-face competitive dialogue meetings/discussions, site visits, debriefs, bid presentations
• In field customer engagement, including research and gathering customer insights

Performance Indicators

• Ratio of tenders/Framework quotes that result in appointed as Preferred Bidder (PBs)
• Ratio of PBs that reach financial close
• Actual deal profitability against forecasted profitability
• Feedback from Trust debriefs post-Bid response
• Feedback from internal lessons learnt workshops
• Feedback from peers, line manager and Business Development Director

Task list

Administration

• Monitor Business Development and Framework inboxes to source and take ownership of opportunities for the Endoscopy team
• Ensure databases for the allocated business area are updated as needed
• Support pre-tender sales development work including presentations, surveys, supplier engagement and other proposals ensuring alignment with agreed strategies
• Co-ordinate all external communications in the manner determined by the Customer. External communications may involve face-to-face competitive dialogue meetings/discussions, site visits, debriefs, bid presentations, as well as written clarification questions or email communications
• Support the transition of projects through the sales, tender, operational lifecycle to contract closure and ensure that data exchange in the sales to ops hand over for closed opportunities is effective
• Responsible for CRM system data, to ensure it is maintained and ensure all Business Development opportunities identified are entered into the CRM system
• Ensure all records of contracts, contacts, customers, opportunities and bid, quotes and sales proposals in the CRM system adhere to editing and formatting standards and ensure sign-off approval processes are followed in accordance with quality management system and Marketing guidelines

Bids and Proposals

• Provide the bid level interface between, Sales, Commercial, Technical, Legal and Operational staff stakeholders - facilitating the development and execution of robust strategies for all OJEU procurement bids, Framework mini-competition quotes, and pre-tender sales proposals
• Manage internal and external resources to ensure that high-quality and commercially-sound bids, quotes and sales proposals are produced and submitted by the required deadlines, in line with corporate objectives
• Work closely with the Endoscopy Business Line Manager and other internal stakeholders to compile accurate maintenance, facility infrastructure replacement programmes, capex, build, consumable and other costs for bids, quotes and sales proposal and achieve sign-off of commercial position prior to submission
• Support the commercial strategy and profitability forecasted at bid and quote stages are realised through financial close and achievable when projects are implemented
• Coordinate and lead the development and execution of customer focused strategies in response to all quotes, tenders and other bids

Desirable Qualifications

• Degree calibre
• PRINCE2
• MS Excel Intermediate

Essential Skills

• Strong team working skills
• Presentation skills
• Strong communicational skills, both written and verbal
• Strong commercial awareness
• Analytical skills
• Attention to detail
• Excellent self-management skills
• Administration and organisational
• Ability to create confidence retaining trust and integrity
• Understanding of financial modelling (FAST) (Desirable)
• Competence with Microsoft Office applications

Desirable Experience

• Previous experience of participating in teams working on public sector/PPP/PFI projects
• Endoscopy technology & services industry knowledge
• 1 years’ experience in Bid Management and Bid Writing
• Familiar with a broad range of medical devices
• Customer Relationship Management (CRM) Database experience

Benefits

• Royal London Pension - 5% employer contribution
• Death in Service Scheme after probation - 4 times salary
• Maternity - 21 weeks full enhanced maternity pay; this is inclusive of Statutory Maternity pay. Plus, after the employee has returned from Maternity Leave for 3 months, a 10% bonus will be paid, (with a commitment to work for 6 months plus)

A DBS Enhanced Disclosure is required for all applicants.

If you have all the skills above and feel this is the role for you, please do not hesitate to contact us at One to One Personnel or forward your CV.