Claims Handler

Our client who is an Insurance Broker is looking for a Claims Handler to join their expanding Claims team in the Essex office. The purpose of the role is to handle a caseload of Commercial Claims from start to finish.

Main Duties:

• Handling claims from inception through to settlement
• Taking notifications of claims dealing with the query as appropriate and gathering relevant information from the customer and entering it into the Company computer systems, as appropriate

• Answer the telephone in a polite and professional manner

• Having a thorough understanding of policy wordings enabling sound and knowledgeable advice to be given to clients.
• Analysing a claim made by a policy maker
• Guiding policyholders on how to proceed with the claim
• Contacting third party services as and when required.
• Ability to recognise a potentially fraudulent claim and understanding the process to follow

• Ensuring fair settlement of a claim and understanding cases where full payment may not be made.

• Recognise if the customer call / query needs to be passed to a senior member of the team to advise or resolve.
• Ensure that any customer complaints are identified and handled strictly

Essential Skills Required:

• Previous experience within a similar Claims role
• Good knowledge of Commercial Insurance risks

• Excellent written and verbal communication skills
• Confident with all relevant MS office packages

Desirable:

• Good organisation skills
• Use of Open GI

• High attention to detail
• Ability to work independently and as part of a team

What you need to know:

• Permanent role
• Based in Essex
• Salary between £30,000 - £35,000
• A great opportunity to join a growing organisation with lots of training and development opportunities.
• A very inclusive and fair opportunities employer

REF: 9647

Interested? Please apply today and we will contact you by return.

MW Appointments has been recruiting in the Insurance market since 1992, so you will benefit from partnering with a market leader who possess in-depth technical understanding, comprehensive market in-sight, excellent market intelligence and well-established relationships with companies across the insurance sector.

MW Appointments is acting as an Employment Agency in relation to this vacancy.