Claims Handler

Claims Handler | Insurance | Gibraltar | Competitive salary package | Office Based

Claims Handler required for an established Insurance company specialising in personal lines based in Gibraltar. You will ideally have a minimum of two years in a similar role investigating claims and appreciate the need to work at speed and to the highest levels of customer service. As the Claims Handler you will establish the validity of a claim and its content and then process all the claims relating to motor vehicles, household and commercial while ensuring a high level of customer service and satisfaction.

What's on offer to you?

• Genuine career progression
• Summer Hours are offered
• Extensive benefits including health cover and academic support
• Reporting to the Team Lead

What You Will Be Doing

• Investigate and handle all motor, household and commercial insurance claims up to established limits which will be communicated by the Team Leader
• Negotiate settlements with claimants, third party insurers and suppliers, within an Authority Limit that will be set by Management
• Liaise with claims adjusters, engineers and approved contractors in Gibraltar and abroad where necessary
• Perform any other duties as assigned by Senior management team
• Where necessary investigate claims through on site visits and interviews and prepare reports any other documentation on investigations
• You will be responsible for all claims recoveries
• Proactively action audit feedback from the Claims Supervisor or the European Claims Manager

What You Will Need to Succeed in This Role

• Minimum of 2 years of experience in insurance claims handling or a related field
• Proven track record of effectively managing insurance claims from initiation to resolution
• Excellent communication skills, both verbal and written, with the ability to effectively interact with clients, colleagues, and third-party service providers
• Strong negotiation skills to resolve claims efficiently while maintaining positive relationships with stakeholders
• Attention to detail and accuracy in documentation and data entry
• Ability to work independently and as part of a team in a fast-paced environment
• Customer-focused with a commitment to providing exceptional service to clients
• Ethical and principled approach to handling insurance claims with integrity and professionalism
• Collaborative attitude with a willingness to learn and grow within the insurance industry

Keywords: Claims Handler | Insurance | Gibraltar | Third Party Insurers | Claims Adjuster | Third Parties |Claims investigation