Child Information and Advice Officer

Child information and Advice Officer

Hourly rate: £14.43

Length of assignment: 3 months

Hours per week: 37 Monday-Friday

Office location: Sand Martin House Bittern Way Peterborough PE2 8TY

Opus People Solutions are recruiting on behalf of Peterborough City Council for a Child Information & Advice Officer to work in their Multi Agency Safeguarding Hub, or 'MASH' department.

This is the first point of contact for all new contacts about children, young people and their families. They help vulnerable children who may benefit from early help services as well as children in need of social work support, protection and care.

This is an office based role.

Key responsibilities:

-To deal effectively with telephone and email enquiries from members of the
public, customers, services users, internal departments and professionals and
from other agencies (e.g. schools, health, police).

-To provide advice, guidance and prompt, high quality responses to all
enquiries.

-To work with professionals to provide feedback on progress and outcomes to
partner agencies, professional organisations and the public as appropriate,
verbally or in writing.

-To accurately gather, record and maintain highly sensitive and confidential
data on the designated databases, collating key information relating to
Children's Social Care.

-To operate in accordance with the GDPR, ensuring data is stored
accurately to enable the production of statistical and management reports as
required.

-To ensure appropriate contacts are swiftly and accurately progressed to
relevant Social Workers and named partner representatives within set
timescales.

-To seek advice and guidance from Social Workers and partner
representatives in response to contacts and queries as required.

-To ensure that contacts which are not accepted by Children's Social Care are
sent to appropriate support services, as directed by relevant Social Workers.