CCTV Operator - Queensgate Shopping Centre

Purpose of the Role

The Purpose of a CCTV Operative is to work as part of operations team Monitoring CCTV Systems and Providing CCTV Support for the Mall Staff and retailers, alongside acting as a Call handler and potentially assisting retailers and customers with any concerns or Queries that they may have. A CCTV operator will be expected to take instruction from the Operations Supervisor and members of the Centre management to Carrying out key task to assist the smooth running of the Centre.

Key Responsibilities

To carry out all allocated security duties and CCTV monitoring as per the site’s Assignment Instructions ensuring that:

• Regular patrols of the Centre and Car Park are undertaken as per the site’s patrol log, and anything found which presents a hazard is dealt with immediately.

• Instructions issued by the Appropriate Members of the Management team are to be carried out in a timely manner ensuring the safety of the public is always prioritised.

• Support and assist All the appropriate team members and management where appropriate.

• Emergencies and evacuations are managed effectively, acting as the point of contact for tenants and emergency services to ensure that the requirements of the Regulatory Reform (Fire Safety) Order are complied with.

• Ensuring that the DFR report is kept up to date, ensuring that all incidents are recorded in the Incident Log and accidents are recorded in the accident forms.

• To ensure all identified hazards, risks and/or maintenance issues are immediately escalated to line management to achieve rapid resolve.

• Contractors arriving on site adhere fully to requirements for contractor management and site H&S in line with the company policy and site procedures.

• The centre and car park are a safe and pleasant environment by dealing with incidents in a timely manner, keeping all areas clear of hazards, obstructions, litter, spillages, etc.

• To liaise with local police, residents, authorities, and neighbouring businesses, to ensure the most effective security measures are adopted in accordance with relevant/up-to-date information.

• Provide an excellent level of customer service to site staff and all visitors, Ensure the security, safety and well-being of all site staff, visitors, assets and the premises.

• Investigate and resolve customer complaints patiently in a timely manner and provide any necessary assistance were requested or required.

• The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation.

Skills, Knowledge and Experience

• Must Hold a valid Front Line SIA Door Supervisors Licence.
• Must Hold a Valid Frontline CCTV Public Space surveillance Licence.
• An Ideal Candidate may have experience liaising with the authorities, such as reporting.
• An Ideal Candidate should be comfortable working in a Fast-Paced environment.

Working Hours - 42 hours Ave. per week 

Salary - £12.19 

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Please see our Benefits Booklet for more information.