Case Manager

R13 Recruitment are working alongside an award-winning company who are looking for a Case Manager to join their growing Norwich-based team. You will spend your day handling complex client queries, investigating and resolving these in a timely manner, as well as, being on hand to support clients with any other issues that arise.

This is a full time, permanent position offering a flexible hybrid working model.

The company

Priding themselves on the industry-leading service they provide to clients, which is evident in a growing number of awards under their belt, this is an organisation that are committed to their company values. With a real focus on sustainability and building an engaging and nurturing working environment, this is an exciting time to join the business.

The benefits

25 days annual leave, plus bank holidays and your birthday and a wellness day off, performance-based bonuses, generous company pension contribution, monthly team activities, access to mental health support, and opportunities for professional development.

The day to day

• Handling incoming cases, investigating and resolving issues in a timely manner.
• Liaising with potentially disgruntled clients, providing support and finding diplomatic solutions.
• Liaising with and developing good relationships with suppliers, so problems can be rectified quickly.
• Ensuring agreed service levels are being met.
• Collating relevant data and inputting this onto the company CRM system.

You will have/be

• Previous experience handling difficult situations (e.g. handling complaints in a customer service environment.)
• Excellent communication and interpersonal skills, and the ability to build and maintain strong professional relationships.
• Solutions focused and able to problem solve and negotiate.
• Passionate about proving outstanding service.

How to apply

To hear more details about this fantastic opportunity please email your CV to Rosie Branford - Senior Recruitment Partner at rthirteen recruitment. If you don’t hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful.