Case Manager - Post Offer Team

Posted 24 April by TN Recruits
£24,000 per annum
West Malling , Kent
Permanent, full-time
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Posted by TN Recruits
Location: Kings Hill
Salary: £24,000
Hours: Monday – Friday

Are you eager to align yourself with a renowned company boasting extensive expertise and a prominent presence in the financial sector?

Are your customer service skills unparalleled, driven by an unwavering commitment to excellence?

If so, ME Recruits wants to hear from you!

This is a well-established company in the financial industry, dedicated to providing top-notch service to their clients. Their commitment to excellence has made them a trusted name in the field, and they are actively looking for a passionate individual to join the Post Offer Team as a Case Manager.

As a Case Manager in the Post Offer Team,  you will be a pivotal member of the Post Offer Team, instrumental in ensuring a seamless transition for clients from the offer phase to completion. Your role will encompass diverse responsibilities, spanning from client relations to operational efficiency, all while delivering exceptional customer service.

Responsibilities:
  • Build and maintain effective relationships with new and existing clients.
  • Serve as the first point of contact for any queries related to mortgage applications.
  • Provide timely, accurate, and appropriate responses to phone calls, inquiries, and correspondence.
  • Collaborate with Mortgage Brokers and Solicitors, keeping them informed of case progress and addressing any queries.
  • Communicate with the Line Manager, escalating issues for discussion and resolution.
  • Liaise with the underwriting and risk team to ensure compliance with mortgage requirements and conditions.
Requirements:
  • Experience in the financial industry
  • Highly motivated with exceptional customer service skills.
  • Strong communication and interpersonal skills.
  • Detail-oriented with the ability to manage multiple tasks.
  • Proficiency in data entry and management.
  • Problem-solving skills and the ability to adapt to change.
  • A commitment to excellence and client satisfaction.
If you are ready to take on this exciting challenge and contribute to the success of this dynamic company, we invite you to apply today! Contact BEN at ME Recruitsto discover more about this opportunity and kickstart your application.

In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise.

Reference: 52527129

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