Cargo Reservations Agents

Freightserve recruitment are looking for Cargo Reservations Agents for an Airline GSA based in the Heathrow area.

Job Description:-

• Working within the customer service team you will be looking after some of the most well-known reputable clients within the Aviation Industry
• Handling customer service enquiries via phone, web portal or email including monthly pre-bookings for our regular clients
• Providing the clients with post-flight and tracking information
• Correctly booking selected flights for our clients in terms of transit time and price
• Liaising with the sales and accounting team about existing accounts
• Ensuring that all enquiries are handled promptly and that all confirmations are sent within ample time
• Updating and maintaining the internal reservations system
• Ensure inhouse system is updated after flight departure to ensure smooth billing
• Undertake regular permanent bookings for our top clients
• Handle critical issues through liaison with client station managers, airport authorities and internal departments to effectively deal with situations
• Maintain effective communication with all external and internal staff/clients connected to the airline’s operation, to ensure effective operational delivery
• Target the reduction of cargo handling issues and their potential consequences
• Ability to make essential decisions and take responsibility
• To carry out any other tasks deemed necessary and reasonable by the company
• Ensure the accurate processing of freight documentation in accordance with all customer airlines operational procedures, Handling Briefs, and Service Level Agreements. Including special handling e.g. HUM, DGR, VUN, VAL, Radioactive Material
• Monitor transhipment cargo deliveries by our GHA’s to onward carriers
• Ensure that all carrier specific requirements are handled correctly in accordance with the appropriate procedures
• To monitor GHA, security process, including x-ray processing and ETD requirements for airline product
• Adopt a proactive work ethic planning to anticipate and prevent handling issues

Hours are either Monday - Friday 0900 - 1730 or 4 days on 4 days off

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry. Call now to avoid disappointment!!!