Caretaker

Environmental Services Officer / admin worker

Job Purpose:

To work as part of a team in delivering cleaner, safer and well maintained estates and blocks whilst continuously improving services to the common parts of estates in accordance with agreed targets and the aspirations of residents.

Special Conditions:

In line with other Local Authorities and similar organisations this post will require a Basic Disclosure and Barring Service (DBS) check.

Key Accountabilities:

To be responsible for completing cleaning tasks in compliance with schedules, frequencies and methods which are defined or may be amended in accordance with the guidelines or as directed by Neighbourhood Caretaking Team Leader.

Utilising equipment and technology, as directed and provided, for the better performance of the required duties.

To work as part of a team in delivering measurable increases in customer satisfaction levels.

To actively engage as part of the Environmental Services team to seek more efficient and effective methods of ensuring that estates are clean and safe for residents who live there as well as visitors.

To achieve cleaning requirements as set out in the local work programme using appropriate equipment and chemicals in accordance with health and safety guidelines.

To clean all common parts of a housing estate, in accordance with the local work programme, schedules and frequencies. Methods required, which, not exclusively, will include:

• The sweeping and/or washing of all communal staircases, entrances, foyers, passages, courtyards, car parks, hard standing areas, chute chamber rooms and refuse storage rooms.

• The cleaning and/or washing of lift car floors and walls, lamp shades and diffusers, estate signs, stair balustrades, estate furniture and other such communal fixtures and fittings as may be prescribed.

Education and Experience

Essential Criteria

• Experience of working in a customer focused environment
• Experience of meeting targets

Desirable Criteria

• Experience of working with people from different backgrounds

Knowledge

Essential Criteria

• Understanding of the diverse needs of residents and staff
• Knowledge of and commitment to customer care
• Understanding of the importance of an effective caretaking service

Desirable Criteria

• Knowledge of health and safety regulations
• Knowledge of the mechanical equipment and cleaning materials used for estate cleaning