Care Operations Manager

Care Operations Manager

Leatherhead

Our client is recruiting for a Care Operations Manager to have full oversight of the daily operations of the organisation and to maximise the number of carers supported in Surrey/care hours delivered. The organisation will also be looking to expand the self-funded care business. This is ideal for someone who currently works or aspires to a role in Senior Operations Management.

Tasks

• Develop and lead a team of 4 Senior Service Managers.
• Ensure that resources in the organisation are being allocated correctly.
• Manage and ensure there is adequate cover of the out of hours service.
• Work with HR to identify recruitment needs.
• Offer supervision, coaching and development advice, support, and guidance to direct line management and care staff at all levels.
• Attend networking events to promote the services of the charity.
• Work with the Fundraising, Marketing and Communications team to ensure clear direction for fundraising and grants.
• Review the Service Development Plan with the Training and Compliance Manager to ensure overall compliance across the care team in all aspects of current legislation and The Care Quality Commissions Key Questions.
• Investigate and respond to complaints and compliments in line with company policy.
• Liaise with finance to ensure clear reporting and maintenance of budget allocation.
• Have overall responsibility for IT devices within operations.
• Produce reports outlining the performance of the care team for submission in the Quality Assurance and Compliance Group.

Person Specification

• Minimum NVQ 5 in Leadership/Management in Health & Social Care or a transferrable qualification in a similar discipline, e.g., Higher Education Certificate/BTEC (Care Management, Business Management etc).
• Experience of designing and writing reports to ensure information is shared in a timely manner.
• Experience of participating in or leading formal processes, e.g., disciplinary or absence management processes.
• Robust knowledge of safeguarding protocols and experience of handling safeguarding concerns.
• Experience of writing and auditing risk assessments and care plans.
• Previous experience regarding Learning Disabilities, Autism and Dementia strategies.

Salary and package

Salary - £40,000

Hours - 35 hours, 9.00am - 5.00pm Monday - Friday

Location - Leatherhead based with flexible home working.

Pension

Life Assurance

Unfortunately, due to the high number of applications PrinceWood Recruitment receive, we are only able to contact shortlisted candidates. Thank you for taking the time to apply.