Receptionist/Care Navigator

Join The Team as a Receptionist/Care Navigator!

Are you passionate about providing exceptional patient care and ensuring seamless healthcare experiences? Due to continued growth at the Surgery we are seeking a dedicated individual to join the team as a Receptionist Care Navigator. As a Care Navigator, you'll play a pivotal role in assisting patients, providing administrative support, and facilitating effective communication between healthcare professionals and patients.

This "outstanding" awarded Practice is one of the top 10 in the country. An achievement in part due to the professionalism of the friendly and lovely staff it employs.

Key Responsibilities:

• Patient Assistance:Receive, assist, and direct patients to appropriate appointments and services with a courteous and efficient approach.
• Administrative Support:Undertake various administrative duties to ensure the smooth running of the practice, including clerical support and record-keeping.
• Communication Facilitation:Serve as a liaison between patients, primary healthcare teams, secondary care, and other healthcare agencies to ensure effective communication.
• Appointment Management:Process appointment requests, handle telephone consultations, and ensure urgent cases receive timely attention.
• Confidentiality Maintenance:Uphold strict confidentiality standards regarding patient information and practice-related matters.
• Health & Safety:Promote and maintain health, safety, and security within the workplace according to practice policies and procedures.
• Equality and Diversity:Support equality, diversity, and patient rights by respecting privacy, dignity, and individual needs.
• Personal/Professional Development:Actively participate in training programs and maintain personal and professional development records.
• Quality Assurance:Contribute to maintaining quality within the practice by assessing performance, identifying risks, and suggesting improvements.
• Effective Communication:Recognize the importance of clear communication within the team, with patients, and with other stakeholders.

Qualifications:

• Previous experience in a healthcare or administrative role is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Ability to work independently and as part of a team.
• Commitment to maintaining confidentiality and upholding ethical standards.

If you're ready to make a difference in patient care and contribute to a dynamic healthcare environment, in a Practice in the forefront of healthcare, apply today.