Care Coordinator

Care Coordinator

Thornbury Community Services (part of Acacium Group)

Highridge - Bristol Office (BS13 8BX) (hybrid working once at established level)

Permanent, Full Time

£24,000 rising to £25,000 per annum after Probation + up to 5% bonus

Monday to Friday - Shift Patterns 7-3, 9-5, 10-6pm

(Hybrid working, 3 days in office & 2 days working from home)

Unlock your potential

Are you a personable and customer-service driven individual looking for a new role? We have a new opportunity where you can make a difference to people's lives whilst thriving in a supportive team!

We're looking for someone to join us in our Bristol office as a Care Coordinator! We're looking for a personable individual with great organisation skills to deliver customer service over the phone and via email, and provide administration support. In this role you will be responsible for completing team rotas and acting as the initial point of contact for any queries with clients, healthcare workers and the wider operations of the business. It is a really rewarding role where your actions can improve peoples lives every day.

Part of Acacium Group, Thornbury Community Services provides complex care in the community. We have an outstanding, high quality reputation of being able to stabilise highly complex packages of care quickly and with the ability to minimise risk, whilst keeping the client and their families at the centre of what we do. We offer a fantastic company culture in such a rewarding environment, where everyone works towards a common goal, all teams working collaboratively and putting our clients needs at the heart of our business!

Everyday you will…

• Use your outstanding customer service experience to handle in & outbound telephone calls and emails
• Be resilient with your approach to work always presenting professional, courteous and knowledgeable behaviour to clients, service users, field staff and
  colleagues.
• Utilize your attention to detail to support with day team with booking candidates into shifts, ensuring their skillset matches the shift requirements and availability.
• Liaise with external clients to enhance client relationship to support business growth, often establishing additional demand and promoting nurse availability.

What's in it for you?

We love exceptional people, and in return, we offer an exciting place to work, with a wide range of benefits, rewards and opportunities to grow your career, including:

• Dedication to developing you and your career- we can give you the tools, guidance and support you need to have a long, successful career with us
• Progression and development opportunities within a global business made up of over 20 different brands- there are no limits for you!
• Endless learning and development opportunities at your fingertips, including fully funded qualifications
• Gym Flex- discounted gym memberships, UK-wide
• Regular events and incentives
• Discounted Tastecard membership
• Reward Portal, offering discounts on shops, restaurants and bars
• Free flu vaccinations
• Cycle to Work scheme
• Life Assurance, Critical Illness Cover and Private Medical Insurance
• Annual company holiday for top performers
• Onsite Gym, Café and shop in our Brand new office with available parking spaces!

Join us and make a difference!

If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is the UK’s largest healthcare staffing and solutions partner and specialise in the healthcare, social care, and life sciences industries. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.

Join us and play a key part of shaping the future of society and improving people’s lives!

To thrive in this role, you must ideally have...

• Exceptional interpersonal and communication skills, both written and verbal
• Experience in a customer service or customer-focused environment with the customer being at the heart of everything that we do
• The ability to work well under pressure and meet deadlines whilst remaining resilient.
• The drive to learn and grow your skillset to improve performance with a willingness to pick up the phone and speak to people as much as possible!

Our Inclusion Commitment:

We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.