Care Coordinator

Delivering the highest standard of quality care to all customers

• Responsibility for ensuring all care calls are covered on a day to day basis, that weekly rotas are completed in a timely

manner

• Manage and implement the on-call rota to ensure the delivery of an out of hours service to meet the customers needs

• Assist the Registered Manager to ensure that the Company Office meets all the quality control requirements to remain

compliant at all times

• To ensure that all Safeguarding Protection of the Person Adult Protection requirements are adhered to

• To implement, maintain and resolve Complaints within the agreed procedures

Work with clients

• Prior to each service commencing, the field supervisor will be expected to carry out an assessment with the client, and / or

their chosen representatives, an assessment of what the client needs and what they would like to achieve from their care

and support package, risk assessment is also carried out to ensure this is removed or minimised.

• Create and agree a written individually personalised care plan and support that respects the wishes and promotes the

dignity and privacy. Agree appropriate control measures to reduce identified risks.

• To ensure that client’s care and support plans are kept up to date

• Provide the client and where appropriate their representatives with information about the service so that they are clear

about what to expect and how they can raise any concerns.

• To keep all information about clients and their families secure and confidential.

Managing the Company Office and its performance

• To actively participate in the growth and development of the Company Office through maximising every sales and

marketing opportunity

• To oversee all administrative systems, to ensure factual, accurate information is held and that all computerised and

manual records are up to date

• Be responsible for undertaking Customer Satisfaction Surveys, collating feedback and developing and delivering an action

plan to improve the service provided

• To ensure that Health and Safety legislation is adhered to at all times

• Deputize for the Registered Manager in their absence

Managing employees and their performance

• To develop an attraction strategy that recruits and retains the best employees to deliver the business development needs of the Company Office

• To oversee day-to-day employee performance ensuring all employees including Care coordinators, Field Care Supervisors and Administrative Staff receive Supervisions and Appraisals

• Monitor training compliance to ensure the training needs of all employees are met; including Induction and Update Training

• Actively participate in the Employee Discipline and Grievance Process as required