Call Handler

Call Handler

I am working with an organisation based in Perth, Scotland who are looking for a number of Call Handler's to join their Triage team.

The roles are full time, to start on the 22nd April 2024 and will run for 7 months initially.

The roles are paying £13.14 PAYE per hour plus holiday pay.

The role requires you to be onsite for training and offers hybrid working pattern post training (50/50)

There are various shifts patterns that need covering from 8am-8pm.

There is free parking on site and the office is serviced by good public transport routes.

Job Purpose

• To enhance the customer experience & save customers from bouncing around the system, reducing failure demand in the frontline team.

Duties & Responsibilities

• The calls are an average of 2 mins - the person must understand the customer demand and direct the customers to the correct area.
• There will be a set of questions (tool) to direct the calls - this tool is being built and will tell the person which demand is directed to which route.
• These roles are similar to a switchboard - candidates will direct the calls to the correct area of the business

Knowledge & Skills

• The person will be required to demand capture so this can be analysed.
• Must have excellent communication skills/ customer service and empathy and the ability to utilize the system.

Please only apply for this post if you have all the essential skills as mentioned above and available to start work on no more than 2 weeks' notice.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.