Call Handler

Job Title: Call Handler
Location: South Shields
Duration: Temp ongoing
Shift: Monday - Thursday - 09:00am - 7:00pm
Salary: £10.50ph

We are working with a leading market research business based in South Shields who have immediate vacancies for Call Handlers on a long term full time temporary basis.

The Role

Your role is to make outbound calls to contact and fill out a short questionnaire with students that have recently completed or withdrawn from a course through their local college, council, or training provider. You will be contacting people of all ages, from all areas of the country.

Roles and Responsibilities

• Work from dial list to contact students
• Complete outbound calls
• Deliver a high level of customer services
• Act with honesty in your approach
• To be reactive with changing business needs
• Honest and open communication
• Adhere to the company values

Expectation

• Contact customers from pre-identified call lists
• Make outbound calls to engage customers
• Engage and deliver the survey over the telephone
• Complete surveys on behalf of clients
• Record results and share with clients
• Target driven
• Resilience
• Highest standards of customer service
• Represent clients in a professional, respecting manner
• Work to KPI`s to deliver output; completed student surveys

Skills and experience required

• Strong communication, both written and verbal
• Great active listening skills
• A patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Computer literate

This is a fantastic opportunity for an customer driven candidate working in a vibrant environment with training and support available.

If you feel you are suited, please apply or contact Rebecca Turnbull directly for further details.

Interviews will be taking place ASAP and with a view for immediate start

Kelly Services are acting as an Employment Business in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement.

As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.