Call Handler - Outbound Calls

• 3 Months Temp work with the potential of going Perm

Client Details

Our client is a leading provider of healthcare services committed to ensuring the well-being and satisfaction of patients. We prioritise quality and efficiency in everything we do, striving to deliver excellent service and support to those in our care

Description

We are currently seeking a dedicated and empathetic Outbound Call Handler to join our team. As a Call Handler, your primary responsibility will be to contact patients to conduct stock checks on their food supply. This role requires strong communication skills, attention to detail, and a compassionate approach to patient care.

• Make outbound calls to patients to inquire about their current food supply.
• Conduct stock checks to assess the availability of essential food items.
• Record and update information accurately in the database.
• Provide empathetic and supportive communication to patients during calls.
• Collaborate with the inventory team to ensure accurate stock assessments.

Profile

• Excellent verbal communication skills.
• Strong attention to detail and accuracy.
• Empathetic and patient-oriented approach.
• Ability to work independently and in a team environment.
• Previous experience in customer service or call handling preferred.
• Knowledge of basic computer applications and data entry skills.

Job Offer

• £12ph Salary
• Comprehensive training and ongoing support.
• Opportunities for career advancement and professional development.
• Positive and inclusive work environment.