Call Centre Agent

Summer Contract.
Student applications welcome
£11.94

We’re the experts on all things camping! We pride ourselves on truly understanding the needs of our members, giving our customers peace of mind when booking a stay on one of our many campsites. We also work closely with our partners to offer products such as breakdown cover and motorhome insurance.

We have multiple vacancies in our Contact Centre, with a start date of 13th May and the last working day being 13th September.

These posts will work alongside the team in our Coventry Head Office to ensure a fantastic customer experience.

Main duties and responsibilities will be:

• To manage all inbound calls in friendly, efficient, and professional manner
• To take bookings and payments from customers using our bespoke booking system
• Responding to email enquiries

We’re looking for the following in applications:

• A customer focused approach
• Excellent standard of verbal and written communication
• Competent with Microsoft packages
• Call centre experience is preferred but not essential

Working hours are Monday - Friday, with a working pattern of either 09:00 - 17:00 or 09.30 to 17.30.

You will also be required to work a minimum of 1 in 2 Saturdays, from 09:00 - 13:00, for which overtime will be paid.

If you require any further information or would like a conversation in confidence, please contact Bethany Mannion in the HR Team.

The Camping and Caravanning Club is a fantastic place to work, with a supportive and dedicated team.

Due to the high volume of applications normally received unfortunately it is not possible for the Club to communicate back with each applicant so please note that if you do not hear from the Club within 3 weeks of sending your application you should assume that unfortunately you have not been successful on this occasion. Candidates selected for interview will normally be contacted by telephone and email.

The Camping and Caravanning Club actively promotes equality, diversity, and inclusion. We match the needs of the Club with skills and experience of candidates, irrespective of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.