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Call Centre Agent - Birmigham

Call Centre Agent - Birmigham

Posted 12 March by Parkside Office Professional
Ended
£13.00 per hour
Birmingham , West Midlands
Permanent, full-time
View all jobs
Posted by Parkside Office Professional
Responsibilities:
  • Responding to customer inquiries via phone, email, and live chat in a timely and professional manner.
  • Providing accurate information about our products/services, resolving issues, and addressing customer concerns.
  • Building and maintaining positive customer relationships to ensure customer satisfaction and loyalty.
  • Collaborating with other team members to achieve team and company goals.
  • Documenting customer interactions and feedback to contribute to continuous improvement.
Requirements: 
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities and a proactive approach to customer issues.
  • Ability to work in a fast-paced environment and handle high call volumes.
  • Customer-centric mindset with a genuine passion for delivering outstanding service.
  • Previous customer service experience is preferred, but not essential.

Benefits:
  • Comprehensive training and ongoing professional development opportunities.
  • Health and wellness programs.
  • Friendly and inclusive work environment

Reference: 52294172

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