Business Support Officer

Business Support Officer

Hackney

Job Role

This job role is to provide comprehensive, customer focused, administrative, data management, project and financial support to the surveying team. You will be expected to manage competing priorities, plan and manage your own workload, and use a wide range of ITC systems effectively. I am looking for someone with good communication skills and a strong commitment to team working and customer care are key requirements. The right candidate will have experience working within a repairs team and will be comfortable working in a high pressured environment.

Key Accountabilities

To provide comprehensive financial, administrative and project support to teams across the repairs client service as directed by the relevant line manager, helping to support day-to-day service delivery and ensure good standards of customer care.

To undertake all administrative work associated with the ordering and tracking of repairs works /disrepair specifications through to completion, including liaison with residents, contractors, surveyors, the DLO and other stakeholders and effective use of key ITC systems. Ensure that the correct Schedule of Rates (SOR) codes are used when processing repairs orders.

To deal with telephone calls and provide high quality correspondence, letters, presentations and reports in line with service standards, as requested by the line manager.

To work with managers in the Repairs Contact Centre and other areas of the service to resolve operational issues, complaints and enquiries, ensuring the Council's deadlines for responses is complied with.

To manage the delivery of complex repairs and leaks as required, including the planning, sequencing and coordination of works. This will include liaison with tenants and leaseholders, contractors, DLO staff, housing officers, external surveyors, solicitors, social care and other agencies e.g. health and police.