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Business Readiness and Change Manager- Operations

Business Readiness and Change Manager- Operations

Posted 27 February by Reed Talent Solutions
Featured Ended
£62,000 per annum
Bedford , Bedfordshire
Permanent, full-time
View all jobs
Posted by Reed Talent Solutions


The role

The Business Readiness and Change Manager- Operations is a pivotal role within our Customer Directorate.

Reporting to the Head of Operational Transformation and working alongside two Business Analysts, you will lead on ensuring our money and pensions guidance and debt advice services are able to understand and successfully accept changes to systems, processes and new products in order to continue to deliver a high quality service to our customers. You will also work closely with the Senior Business Change Manager and be part of a Change Community of Practice, led by the Head of Change.

Working across the organisation, you will use your experience and training in change methodology to assess readiness for change, plan for change, ensuring communication with a range of stakeholders across the business and training of key staff is in place. You will contribute to business cases and support the business owner to realise the benefits of the project or programme of change.

You will be joining the organisation as we are delivering two large and important change programmes, namely changes to how our money and pensions guidance services are delivered and the build and roll out of pensions dashboards and in particular the Money Helper Pensions Dashboard.

Key accountabilities
    • Leadership and delivery – Provide visible and effective leadership, lead the business change management activity and work with the Head of Operational Transformation and the allocated project manager(s) to deliver the business case benefits and outcomes. Develop clear vision and standards and champion the use of best practice business change management standards, tools and processes. Build strong networks both internally and externally. Assess and understand the impact on stakeholders to improve the likelihood of their adoption of the change.
    • Business case – Support the Head of Operational Transformation and project managers in delivering high quality business case content, co-ordinating any specialist input.
    • Change products – Lead the progress of the required Business Change products for the project. Lead on engagement with senior stakeholders both internally and externally and other change managers across the portfolio.
    • Change planning – Own the change plan for the project and provides input into the overall Project Plan.
    • Operational readiness – Lead the creation and management of the operational readiness criteria across the project. Lead in the ‘approve/refuse’ go-live decision with the Project Manager, business and end users.
    • Benefits management – Lead benefits realisation across the project and understands the impact of all Business Change activities on Benefits Management.
    • Change communication – Lead the inclusion of Business Change communications requirements into the project communications plan. Provide and review content for communications relating to Business Change across the project.
    • Stakeholder management – Identify, classify, and update stakeholder engagement plan. Lead stakeholder engagement on project to ensure it meets Business Change requirements. Point of contact for senior / strategic stakeholders.
    • Guidance and support – Provide direction and guidance to team, and more broadly across the Portfolio


Skills & experience

You will need to demonstrate the following skills and experience:

Essential:
  • Change management qualifications (e.g. PROSCI, PMI, APMG) or equivalent
  • Significant experience and expert level competence in the application of business change methodology in a formal project and programme environment.
  • Experience delivering change within customer facing operations and remote access/telephony services
  • Demonstrable experience of stakeholder engagement, risk and issues management and benefits realisation
  • Experience of all stages and elements of a programme and project life cycle including; planning, scheduling, resource management, governance, assurance and business case development
  • Experience using a range of change management frameworks and methodologies dependent on project need
  • Awareness of solutions development and budgeting and cost management


Desirable:
  • Experience working in the public sector


If you’re already a MaPS employee, and as part of our Talent Strategy, we’re committed to strengthening opportunities for our people to learn, grow, progress, and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing .uk

Money and Pensions Service

The Money and Pensions Service is based in Bedford and as a key employer in the town we work hard to ensure that we are an active part of the community. This is a great opportunity for you to join us in Bedford and to be an integral part of the Money and Pensions Service team.

We are already forging great relationships with Bedford Borough Council and other local organisations to ensure that we are an active part of the community and fully integrated to play our part in the Government’s “levelling-up” strategy. This is a wonderful opportunity for you to be one of the first colleagues to join us in Bedford and to be an integral part of helping us establish ourselves in the town.

At the heart of the Money and Pensions Service are our values – caring, connecting and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people in and around Bedford to come and work for us, but we need people who align themselves to our values: -
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Reference: 52204511

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