Business Manager - Waste Contract

East Sussex

Changing the way people think about waste

At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,000+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. And it's why we're the UK's No. 1 choice for business waste management.

A quick look at the role

We're on the hunt for a Manager to ensure the operation of the staff and resources employed on the Contract is fulfilled to the satisfaction of both the Client and the Company whilst remaining within the constraints of financial targets and Company procedures. Ensuring health and safety, environmental and operator licence compliance won't simply be your bread and butter, it needs to be your passion. Along with delivering first-class customer service and cultivating an environment where continuous improvement is the norm, not the exception.

The Biffa division you'll be supporting

Biffa's household waste division delivers a range of cost-efficient, quality-led waste management services for 31 local authorities across the UK. With over 3,300 staff and around 1,562 specialist vehicles, our domestic waste management division makes 4.3 million collections each week from over 2.3 million households across Britain.

The East Sussex Contract

· Local Authority Partnership contract.

· Supporting Hastings, Rother, and Wealden areas.

· Circa 550 square miles.

· Circa 165,000 properties.

· Operations include - Collections, Streets and Ancillary services.

· Multiple Depots.

· Multiple Operations Managers reporting directly to the Contracts Manager.

· Over 200 employees.

· Over 100 vehicles.

Why it's an opportunity not to be wasted

Work alongside like-minded waste professionals in a brilliantly diverse environment built on transparency - not bureaucracy.

A chance to showcase your ability to meet clearly defined KPIs and drive best practice and continuous improvement in cost control and productivity.

Ensure all budgets are achieved and weekly Key Performance Indicators are met highlighting any variances and action plans to redress.

Play an integral role in the development of drivers and staff, creating an environment where everyone can excel.

An opportunity to monitor, manage and co-ordinate all depot-based resources to ensure an increase in operational productivity and service standards.

Set and agree clear objectives with all operational staff, regularly monitoring their performance and taking corrective action where appropriate.

An opportunity to push yourself to meet key targets, shape new practices and define the strategy of the depot.

A chance to join a forward-thinking, industry leader that openly welcomes self-driven individuals who are unafraid to question convention.

Management of service changes and subsequent smooth running of the Contract to the Client's satisfaction.

Support internal and external reporting of contract KPIs such as performance, monthly financial reports, weekly KPIs etc.

Here's what we require:

Extensive experience as Operations Manager (or similar level of responsibility in services or logistics).

The ability to work within a commercially driven and time-critical environment.

Experience of people and health and safety management within a unionised and multi-shift environment.

Profit and Loss experience and strong financial acumen.

Extensive understanding of the waste industry and relevant laws including a CPC qualification or COTC.

Knowledge of existing and impending environmental and health and safety legislation including an IOSH Certificate or equivalent formal safety qualification.

Able to demonstrate managing sizeable workforces (200 plus employees).

Proven history of managing multi skilled and unionised workforces.

Proven track record of delivering continuous improvement within an operational environment.

The ability to communicate with conviction, plan with precision and, most importantly, play well with others.

Minimum GCSE (or equivalent) in English and Maths, however A-Levels or a Degree certainly won't do any harm.

And here's why you'll love it at Biffa

Competitive salary and car allowance.

Performance Bonus Scheme.

Ongoing career development, training and coaching - because if you don't grow, we don't grow.

Generous pension scheme.

Medical and dental scheme.

Retail and leisure discounts.

Holiday and travel discounts.

Bike to work scheme

Dedicated to diversity

Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you'll find us championing diversity, equity and inclusion at every turn.