Business Development Manager

At ALD Automotive | LeasePlan, we are always asking What's next in mobility?

As the global leader in our industry, our combined size means we can lead the switch to electric and supercharge our ability to offer many more customers wider choice and better prices for their mobility needs.

For us to continue to be successful, we’ll need to continue investing in innovation and technology, sustainable solutions, state of the art digital capability and, of course, our people! With exciting times ahead, we are delighted you are showing an interest in pursuing your career with us.

An exciting contract opportunity has arisen to join our LVS Telesales Team, as a Business Development Manager based in the Bristol office. Our LVS Telesales Team fully manage the vehicle funding and fleet management requirements of Lombard and NatWest customers through Lombard Vehicle Solutions (LVS). The remit extends across Contract Hire, Contract Purchase, Personal Contract Purchase and Personal Contract Hire for new and existing business. Initially offered as a 12 Month Fixed Term Contract the successful applicant can expect a basic salary of £25,000 - £27,000 and additional 'On Target Earnings' in the region of £6,000 - £8,000

Key Purpose

• Proactive management of warm leads that are generated from Lombard or via the LVS Website, understanding the customers’ needs and offer LVS products and services over the telephone.
• Contribute to the achievement of the department’s sales and quality targets, meeting the needs of SME customers in all Lombard territories.
• Contribute to the entire new business process, suggesting innovative and reasoned ideas to maximise new business sign up.
• Build relationships with the wider Lombard Teams across all regions working with the wider Lombard Teams to generate new lead opportunities and working together to maximise the lead conversion rate.

Summary of Responsibilities

• Act as the first point of contact for designated customers: take inbound sales enquiries, queries and requests from designated customers.
• Achieve annual sales targets maintaining quality standards, planning for success through all lines of work (lead penetration, cross sell/upsell, special offers) while ensuring the delivery of a market leading customer experience.
• Take ownership of customer issues arising, working collaboratively with colleagues across various teams for a swift resolution.
• Initiate and complete sales cycles to ensure successful development of customers, following the LVS Telesales sales process.
• Provide regular customer progress updates to relevant Lombard and Bank stakeholders including at team meetings as required.
• Proactive communication and collaboration with colleagues across ALD to ensure administrative and process tasks are completed accurately and to agreed SLAs.
• Contribute to the overall success of the LVS Telesales Team by both personal performance and team spirit.
• Ensure accurate production of customer quotations, proposals and order documents; interacting with the Customer Care function and the wider Lombard Teams as required.
• The ability to take ownership of issues and confidently delegate non-sales related activity.
• Develop knowledge and expertise in relation to products, processes and systems to enable maximum effectiveness in role.
• Provide advice to customers on products and also provide pro-active advice on vehicle requirements.

Skills, Experience & Background

• Customer-driven with a proven ability to build long-term relationships and provide creative and innovative solutions to a wide variety of customers.
• Able to communicate, negotiate and present, with an ability to empathise with the target audience using telephone-based and face to face skills.
• Excellent negotiation skills including the ability to manage objections and close.
• Must be an active listener with a high level of commercial awareness with an ability to recognise sales opportunities
• Excellent time management skills and well-organised with the ability to plan and manage own workload, ensuring you can work well under pressure and to strict deadlines.
• Ability to take ownership of issues and confidently delegate non-sales related tasks.
• Must demonstrate high levels of integrity and adopt a professional approach in all customer interactions - should be seen as direct, open and honest in all dealings.
• High achievement drive with a proven ability to deliver results.
• Must enjoy being part of and actively participating in a team environment.
• Must be open to feedback and show an interest in personal development

Don’t meet every single requirement? However excited by the prospect of working with us, as you offer most of the skills and experience, we are looking for. Then please go ahead and apply, you could be just what we need!

What we can offer …

Generous contributory pension scheme
25* days holiday, in addition to bank holidays
Volunteering days to assist in charity work / CSR Initiatives
Excellent CSR agenda - Ecovadis certification
Holiday buy / sell (subject to conditions)
Travel Insurance (cost associated)
Dental Insurance (cost associated)
Access to Re:lease Colleague Car Scheme
Enhanced parental leave.
Occupational Health Programme
Introduction bonuses for referring an Employee or Customer
Access to LinkedIn Learning / time towards to your CPD
Cycle2work Scheme
Free breakfast / fruit
EV charging points, bike storage, shower & changing facilities and car parking (limited)
Progressive / collaborative culture

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At ALD Automotive | LeasePlan we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited about this, or any role at ALD but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?!