Business Centre Administrator Permanent - Sunderland

�? Exciting Opportunity: Business Centre Administrator! �?

Office Angels is delighted to be supporting our esteemed client, a leading facilities management company based in Sunderland, with the recruit of a Business Centre Administrator. �?

In this role you will play a vital part in ensuring the smooth operation of the business centre, by providing top-notch customer service to contractors, tenants, and visitors. This dynamic role offers an opportunity to work in a professional environment with ample career development prospects. ??

• Location: Based in a modern office in the heart of Sunderland City Centre
• Contract Details: Permanent, office based, full time, Monday - Friday, 37.5 hours per week, between standard office hours
• Parking: Parking available within a 10-minute walk to a retail complex, close to all public transport links
• Salary: £23,400

Benefits & Perks:

• 25 days of holiday per year, plus bank holidays, and birthday leave (1 day of leave on your birthday)
• Participation in the company's pension scheme (5% employee, 3% employer contribution)
• Discretionary annual bonus scheme
• Employee Assistance Programme (EAP)
• Cycle-to-work scheme
• Range of discounts and offers, such as gym membership discounts and eye care vouchers

Responsibilities:

• Manage the facilities for the business centre, providing information, advice, and guidance to contractors, tenants, their staff, and visitors through various communication channels
• Cover front-of-house duties and handle incoming calls and emails, ensuring messages are appropriately addressed
• Assist tenants with resolving problems by responding to help-desk inquiries and urgent maintenance calls
• Notify appropriate personnel of any security concerns or incidents
• Support team with operational tasks and responsibilities
• Assist with ESG tenant engagement activities and tenant events
• Conduct contractor site inductions and maintain documentation
• Attend contractor meetings, providing assistance as needed
• Manage petty cash for business expenses
• Coordinate contractors on site and assist in scheduling upcoming works and projects
• Weekly walk through and coordination with contractors
• Maintain awareness of building projects and events to provide optimal support to tenants
• Assist in maintaining compliance with health and safety regulations, including emergency preparedness and evacuation procedures
• Communicate fire risk assessments and H&S reports to tenants and clients
• Provide regular operational updates to the General Manager
• Demonstrate flexibility in working hours as required
• Perform other general and administrative tasks as required

Training will be provided for this role, however previous experience of working in a Facilities Management, Property Administration, Operations Administration, Receptionist or Front of House capacity is highly beneficial to be considered for this opportunity.

Knowledge, Skills, Qualifications, Experience:

• Experience in self-managed, front-of-house, or customer service role, coupled with exposure to facilities management services, or administration experience
• Enthusiasm, passion, and unwavering commitment to delivering exceptional customer service
• Accountable attitude, able to work independently and take initiative
• Confident, outgoing personality with a professional demeanour
• Strong prioritisation skills, ensuring timely completion of tasks
• Excellent verbal and written communication skills, with tact, diplomacy, and confidentiality
• Proficiency in Microsoft Office Suite and Outlook
• Familiarity with social media platforms such as Instagram, LinkedIn, and Facebook
• Strong planning, organisational, and communication abilities, capable of managing multiple tasks effectively
• Keen eye for detail and ability to thrive in a deadline-driven environment

Due to the high volume of applicants, we are unable to provide individual feedback.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.