Building/Tenant Liaison Manager - Multiuse Building

Purpose of the Role

To manage the various contractors and suppliers engaged to service the recently refurbished Grade II listed building, which is a 70,000 sq ft building containing a large serviced office, a 23 room boutique hotel and restaurant. Main responsibility is to liaise with the various managers and ensure a safe, clean and well maintained environment for staff, guests and visitors.

Key Responsibilities

General

• Manage the appointment and ongoing SLA management of contractors provisioning, namely waste management, pest control, maintenance, security, cleaning and landscaping.
• Oversee the buildings noise strategy
• Create and manage daily, weekly and monthly contact and communication routines between all operators
• Management of budgets costs for contracted services to aim for year on year savings.
• First line of approval on invoices.
• Regular liaison with manager of clockwise, hotel and restaurant.
• Reporting to FM team and managing surveyor regularly.
• Energy monitoring and consumption data recording.
• Maintenance of site records.
• Ensure that Compass (Savills database) is up to date and complete at all times.
• Ensure all Weekly, Monthly and Quarterly checklists are complete and uploaded onto Compass.
• Ensure that high standards of property presentation are achieved and maintained at all times.
• Ensure best value is being achieved by analysing, auditing and proposing improvements to the existing property management systems in operation.
• Evaluate existing contractual relationships, and ensure that the tenants are receiving best value.
• Create and maintain an effective working relationship with existing suppliers.
• Ensure and implement best practice whilst ensuring safe working practices are complied with at all times.
• Ensure appropriate clear communication lines are established and maintained
• Assist in the preparation and monitoring of the service charge budget
• Checking and first line approval of supplier and contractor invoices
• Carry out any other reasonable request of the Property Surveyor and / or regional FM.

Safety & Security

• Ensure compliance with all client and Savills procedures and policies, including health and safety, COSHH and environmental matters.
• Ensure compliance with all statutory requirements and codes of practice, health and safety requirements.

Promotions/Public Relations

• Establishing and developing good relations and partnerships with various stakeholders and local agencies, including:
• Local authority
• Police
• Fire Brigade
• Public transport Providers
• Adjoining owners
• Ensure that all promotional activities are carried out with due care and attention to the health and safety and welfare of staff and customers.
• Establish and develop close working relationships with tenant representatives and manage tenant satisfaction and confidence in Savills service delivery.

Quality Assurance

• Adhere to all quality assurance requirements.
• Ensure compliance at all times with operational standards.

Skills, Knowledge and Experience

Candidates will be required to demonstrate the following:

Essential

• Self-motivated, able to work on own initiative.
• Excellent communication and general inter-personal skills
• Experience in managing budgets, good strategic vision and a strong commitment to customer service
• Prior experience of the management of multi let commercial property.
• Experience in the supervision of contractors.
• Good understanding of commercial property management.
• A comprehensive knowledge and understanding of legislative health & safety requirements.
• Good time management skills able to respond to client/contract deadlines.
• Able to demonstrate driving for “best in class” service and standards
• Ability to use full range of Microsoft applications inc. Word, Excel, PowerPoint, Outlook.

Working Hours - 8am to 5.30 pm with an hour for lunch (unpaid) 

Salary - £40k to £45k pa 

#LI-DNI

Please see our Benefits Booklet for more information.