Building Manager

Building Manager

Working Days: Monday to Friday (occasional weekend and night working will be required to ensure the efficient functioning of the role)

Salary Range: £40-50K per annum (based on experience)

Merano Residences is a prestigious development comprising 40 apartments, an office unit, and a café. The Management Board wishes to appoint a professional manager to control, improve and take ownership of the services function required to achieve and maintain the required level of excellence.

The successful candidate will be an experienced Building Manager with a proven track record.

They will be enthusiastic, goal-orientated, highly organised and have strong interpersonal skills including a professional work ethic.

Role and responsibilities:

• To manage and oversee the smooth day-to-day running of Merano Residences.
• Maintaining a safe and secure environment for residents and visitors within the building interior and exterior.
• Managing building cleaning, maintenance, and repairs, overseeing their execution, inspection of completed jobs and authorising contractor invoices.
• Conducting regular inspections of the building interior and external grounds for signs of damage or wear and preparing reports.
• Ensuring the building, grounds and equipment comply with applicable Board policies, regulations, and standards.
• Monitoring building services, repair & maintenance budgets, including service contracts renewal dates and costs.
• Liaising with existing and new contractors/service providers.
• Maintaining the safety, security, and privacy of residents by strict adherence to the Management Board's visitor policy and Lease terms.
• Managing the IT, telecoms, door-entry, and CCTV systems and liaising with the nominated consultants.
• Responding to inquiries and requests from residents, within the framework of the Lease and Management Board resolutions.
• Investigating and resolving complaints/problems from residents, within the framework of the Management Board resolutions and Lease terms.
• Managing and supervising Front-of-House staff, distributing tasks and responsibilities based on the skills, experience and workload capacity.
• Managing staff compliance with Merano's SOP.
• Providing guidance, mentorship and support to the team to help them succeed in their role
• Evaluating staff performance with HR and the Property Manager, establishing clear, achievable objectives that align with the management's mission and vision.
• Managing and training of Temporary/Agency Staff.
• Identifying opportunities for process improvement and innovation within the team, seeking ways to increase efficiency, quality and overall effectiveness.
• Supervising IT equipment and liaising with the nominated IT consultants.
• Managing the Daily Building Report, Handover Log system & Visitor Registration process - Day/Night Shift.
• Managing the Parcel Receipt, Logging and Delivery system.

Required Skills:

• Previous experience as a Building Manager within the residential property industry is essential.
• Excellent customer service skills.
• Excellent verbal and written communication skills e.g. report and letter writing.
• Detail orientated with strong analytical thinking and problem-solving skills.
• Good organisational and project management capability.
• Experience in negotiating service and supply contracts.
• Knowledge of relevant laws, regulations, and standards for the industry.
• Leadership skills and understanding of HR Practices and Procedures in the capacity of a Team Leader
• Proficiency with MS Office - Excel, Word, PowerPoint