Branch Administrator

We are looking for an individual with a passion for customer service to join our well-established Norwich Service Branch as a Branch Administrator.

Stannah is a proud leader of the global lift market, we are focused on the future; keeping our products at the cutting edge of safety and innovation and evolving to meet the ever-changing demands the world presents.

We’re a big business but we never forget that vital to our success are the amazing people who work for us. We offer our employees an attractive benefits package and the opportunity to develop their careers.

As a Branch Administrator, you'll play a pivotal role in providing outstanding administrative support with a strong focus on customer service, ensuring our customers receive the highest level of care and attention.

On a day-to-day basis, you will liaise with our customers, engineers and internal departments by phone and email taking ownership of queries through to resolution.

Our ideal candidate would have previous experience working within a busy office environment, scheduling works. Previous customer service experience is essential for this role as well as excellent IT skills.

It is crucial that the successful candidate is able to remain composed and effectively communicate with customers, even in high-pressure situations.

You will also have the ability to plan and prioritise workloads and are capable of interpreting and reporting accurate data as well as excellent excel skills.

Responsibilities:

• Respond to enquiries by phone and email from customers and engineers finding appropriate resolutions
• Schedule work for field engineers
• Process Invoices and resolve any queries.
• Input, update and maintain records within our electronic database
• Create reports using Excel
• General administration including filing, photocopying, scanning, dealing with couriers and post

Requirements:

• Previous experience working in a fast paced office environment
• A good level of education, including GCSEs in English and Maths or equivalent
• NVQ in Administration or equivalent is desirable

Company Information:

Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.

Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect.

Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!

Benefits Include:

• Competitive Salary, paid on a monthly basis
• Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
• 25 days holiday, plus bank holidays
• Holiday scheme to buy extra days’ annual leave
• Pension Scheme. Matched contribution/salary sacrifice
• SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
• Life Assurance Scheme
• Long Service award scheme, with holiday benefit
• Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
• Employee Assistance Programme. A workplace initiative to support and enhance well-being
• Company Sick Pay
• Enhanced maternity and paternity provision
• Free parking

We reserve the right to close this vacancy early if we receive a high number of applications for the role.

Appropriate right to work must be held by applicants. Sponsorship is not available.

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