Benefits Assessment Officer

Benefit Assessment Officer
Waltham Forest
Temporary
Full Time

We are seeking a dedicated and skilled Benefit Assessment Officer to join a team based in Waltham Forest on a full time temporary ongoing basis. The Benefit Assessment Officer will be responsible for conducting adult financial assessments, determining individuals' contributions towards their care, and providing advice on entitlements to benefits, as well as dealing with customer's enquiries, and delivering excellent customer care.
Requirements

• Previous experience working in a similar role
• Knowledge of legislation, policies, and procedures surrounding Housing Benefit and Council Tax Benefit
• Experience in conducting adult social care financial assessments
• Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
• Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
• Experience providing an effective service to members of the public
• Experience working alongside vulnerable customers
• Experience in using Mosaic system is preferable

Role Expectations

• Advise customers, promote the use of available and relevant Benefits, and promote application
• Conduct adult social care financial assessments
• Gather financial details and expenditure
• Provide advice on entitlements to benefits
• Manage inquiries via phone and in writing
• Liaise with external partners, including local authorities and support agencies, and ensure effective service is delivered
• Develop working relationships with colleagues, as well as key partners
• Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on or send an E-Mail to