B2B Customer Service Agent

As Customer Services Representative you are responsible to support effective supply chain management through customer order management. You will investigate and resolve queries, maintain customer master data and sales conditions to ensure high levels of customer service is met. You will communicate effectively both internally and externally to build relationships with customers and contribute to delivery of supply chain projects.

Client Details

My Client is a renowned global FMCG company that has delighted consumers with its wide array of innovative and iconic products. With a rich history dating back to its inception in early 1900s, the company has consistently demonstrated its ability to adapt, innovate, and expand its reach across the globe. Recognised for its commitment to quality, creativity, and a diverse portfolio of brands.

This business have modern offices, in a great location close to public transport links and with free parking.

Description

Customer Service Representative, Marlow.

• All areas of B2B Customer Service
• Order management of a portfolio of accounts from order receipt through to invoicing/dispatch
• Management of sales conditions in SAP based on input from sales: standard pricing and discounts for these customers;
• Checking each order is correct from a pricing perspective before processing & checking correct stock has been ordered and is available;
• Offering customer service to both external customers and internal departments;
• Maintain relationship with sales teams to ensure orders are correct first time
• Investigating all enquiries received by telephone and email, including stock availability,
• delivery updates/problems, product information and pricing;
• Resolve telephone and email queries, including stock availability, delivery updates, product information;
• Resolve after-sales queries on pricing, refusals, short deliveries;
• Collaboration with Finance to ensure credit claims are dealt with and creating credit notes: returns, damages, price and stock differences;
• Daily contact with Logistics Service Provider, customers and sales regarding customer
• deliveries.
• Maintaining a database of Customer Information

Profile

Customer Service Representative (B2B), Marlow

• Excellent interpersonal and active listening skills, clear communication skills, attention to detail
• Customer Service, preferably in a fast paced consumer market where you have been dealing with a physical product
• Good systems skills including good Excel (ideally VLookUps and Pivots) and SAP is preferable
• You will be available to work in the office 4 days a week.

You will already have the right to work full-time in the UK, sponsorship will unfortunately not be possible.

Job Offer

Salary circa £27,000 to £30,000 plus excellent package and work environment.