AWS Connect Integration Developer

An experienced Amazon Web Services (AWS) Connect Integration Developer is needed to join our team at Central Bedfordshire Council based in Shefford. This is a 12 months contract role on a hybrid working basis.

About Us

Central Bedfordshire is an ambitious authority, determined to be an exemplary one. Our strategic location and high quality of life mean we are one of the fastest-growing areas in the country.

As a council, we face the same challenges every business does - investing in the right places and delivering great results. Except for us, it’s all about our 289,000 residents. We’re totally focused on helping to improve their lives and making Central Bedfordshire a great place to live and work.

We have set values and principles to represent the way we work and how we operate as an organisation. This is a great time to join us on our journey.

Key Responsibilities:

• Collaborate with cross-functional teams to understand business requirements and design robust integration solutions
• Develop strategies for integrating voice calls from Amazon Connect with various back-office systems
• Configure Amazon Connect contact flows, queues, and routing profiles to optimise call handling
• Customise Amazon Connect using AWS Lambda functions, ensuring seamless interaction with other services
• Implement voice call routing, transfer, and escalation mechanisms
• Integrate Amazon Connect with telephony services, ensuring high call quality and reliability
• Establish real-time data synchronisation between Amazon Connect and back-office databases.
• Ensure accurate and timely updates to customer records, case details, and other relevant information
• Implement error handling mechanisms to address call failures or data inconsistencies
• Set up comprehensive logging and monitoring for troubleshooting and performance optimisation
• Apply security best practices to protect sensitive customer data during voice call interactions
• Ensure compliance with industry standards and regulations (e.g., PCI DSS) for voice communication
• Design solutions that can handle high call volumes and scale seamlessly
• Implement redundancy and failover mechanisms to ensure uninterrupted service
• Document integration processes, configurations, and troubleshooting steps
• Document Code Deployment & CI/CD Processes
• Provide training to other developers and support teams on using integrated systems effectively

Skills and Experience:

• You will be suitably qualified Amazon Web Services (AWS) Connect Integration Developer and have a minimum of 3 years professional experience in software development with at least 2 years of design or architecture experience
• Proficiency in programming languages, eg. Python
• Net core and Node.js is essential as is knowledge and experience of Amazon Connect, AWS Lambda, and other relevant AWS services
• Experience of building interfaces using SOAP, REST, JSON, XML/XSL
• Experience with HTML, CSS and JavaScript
• Knowledge about responsiveness, Photoshop basics and slicing, as well as SQL Server & Dynomo DB (SQL & No SQL) & Associated scripting Languages
• Strong understanding of cloud reference architectures and best practices
• Excellent problem-solving skills
• Ability to work collaboratively in a dynamic environment

This role is covered by the Code of practice of the English language requirements for public sector workers.

Benefits:

• Annual leave allowance of 25 days+ statutory holidays rising to 32 days with length of service
• Generous family-friendly policies and practices
• Local Government Pension Scheme (LGPS) - This is a valuable part of our rewards package for employees and includes life insurance
• Staff electric vehicle (EV) leasing scheme at competitive rates (permanent staff only)
• A comprehensive IT package
• Annually paid social work fees for qualified social workers in adults and children’s (including senior practitioners) and Team Managers where required
• Access to discounts on top UK retailers and local retailers
• A hybrid working arrangement
• A £250 one-off hybrid worker payment to help you adapt your home for safe and suitable working conditions
• The ability to work abroad for up to a month a year

Sounds interesting? Click the APPLY button to send your CV for immediate consideration.

Candidates with previous experience or job titles including; Cloud Integration Engineer, AWS Integration Specialist, Cloud Solutions Developer, AWS Connect Integration Engineer, Cloud Communications Developer, AWS Integration Architect, Cloud Contact Center Developer, AWS Solutions Developer, Cloud Telephony Engineer, AWS Contact Center Integration Specialist will also be considered.