AV Technical Operations Manager

AV Technical Operations Manager
We are recruiting for an AV technical Operations Manager to join their team. Strong leadership track record required as you will be leading the team of AV technology experts.

Key Responsibilities

Provide support to the AV Services Managers, to assist with day-to-day operations of AV support services
Build relationships with service customers, stakeholders and management teams
Document and maintain standard operating procedures (SOPs) and best practices for AV services and support
Provide AV technology reports to AV service managers as needed

Establish and enforce organisation standards to maintain quality service

Provide input and suggestions for continuous service improvements to enhance the overall AV experience

Evaluate organisation outcomes, identify problems, evaluate trends, and anticipate requirements to recommend IT/AV strategies, policies, resourcing and procedures

Assess preventative maintenance processes are followed and agreed steps are kept updated based on technology changes

Manage minor project installations in accordance with client requirements

Oversee technology life cycle and advise solutions

Develop and provide training for new installations, changes to standards etc.

Collaborate with onsite teams on incident investigations involving multiple offices/services

Manage troubleshooting of major AV-related technology issues until resolution is achieved

Desirable skills

Team leadership skills
Customer Service delivery experience.
Strong knowledge of audio visual (AV) technology and systems.

IT Network knowledge

Knowledge of incident investigation and problem-solving techniques.

Attention to detail and ability to enforce organisation standards.

Ability to evaluate and recommend AV strategies, policies, and procedures.

Relevant certifications in AV technology

Project management

ITIL Foundation certification