AV Technical Operations Manager

About The Role

Role Overview

proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

The AV Technical Operations Manager is a key part of our London team, representing proAV and working onsite at a leading Global Law Firm.

The AV Technical Operations Manager role requires a strong understanding of audiovisual (AV) technology and systems, along with the ability to assist with the management of a high performing AV Managed Service team. The manager will conduct system audits, troubleshoot AV technology issues, and ensure information security and control structures are in place. They will be responsible for overseeing the technology life cycle, evaluating and recommending IT/AV strategies and policies, training and communicating with stakeholders across A&O offices.

Strong Incident management and Project management skills are crucial for successful performance in this role, along with the ability to analyse service & system utilisation. The manager will also need to possess excellent communication and interpersonal skills to effectively collaborate and build relationships, they must have the ability to adapt to service changes and client requirements.

This position is based within our end user’s organisation in London who continue to invest in state-of-the-art technologies, services and training. Experience and seniority of the position will be reflected by the remuneration and benefits package.

Key Responsibilities

Responsibilities include, but not limited to:

• Provide support to the AV Services Managers, to assist with day-to-day operations of AV support services

• Build relationships with service customers, stakeholders and management teams

• Document and maintain standard operating procedures (SOPs) and best practices for AV services and support

• Provide AV technology reports to AV service managers as needed

• Establish and enforce organisation standards to maintain quality service

• Provide input and suggestions for continuous service improvements to enhance the overall AV experience

• Evaluate organisation outcomes, identify problems, evaluate trends, and anticipate requirements to recommend IT/AV strategies, policies, resourcing and procedures

• Assess preventative maintenance processes are followed and agreed steps are kept updated based on technology changes

• Manage minor project installations in accordance with client requirements

• Oversee technology life cycle and advise solutions

• Develop and provide training for new installations, changes to standards etc.

• Collaborate with onsite teams on incident investigations involving multiple offices/services

• Manage troubleshooting of major AV-related technology issues until resolution is achieved

Desirable skills

• Team leadership skills

• Customer Service delivery experience.

• Strong knowledge of audiovisual (AV) technology and systems.

• IT Network knowledge

• Knowledge of incident investigation and problem-solving techniques.

• Attention to detail and ability to enforce organisation standards.

• Ability to evaluate and recommend AV strategies, policies, and procedures.

• Relevant certifications in AV technology

• Project management

• ITIL Foundation certification

About Us

proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.

From reviewing technology to integration to post-deployment support, you’re in safe hands when you trust your AV and UC to proAV.

We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open.

From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products and technologies 24/7/365.

Equality, Diversity & Inclusion

proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.